One time passcodes not working since porting

[Orkneyfudge]

Hello, I have switched to three from EE and although Three are saying my porting has worked successfully, I am not receiving any one time passcodes from my banking apps etc. Other text messages are working as are phone calls.

i have spoken to five different people and no one has been able to suggest anything to help. I supposedly have an open case which is being “worked on” but when I have chatted to new people today they don’t seem to know what has happened so far so I am not confident. 

I can see that this is an issue a lot of people have had - has anyone managed to successfully fix this? Can anyone offer any suggestions? Thank you! 

[JonathanB]

Hi @Orkneyfudge,

Sorry for the delay. My contacts haven't been able to identify any current issues like you've described. We're happy to look into this further. Are you still experiencing these issues with OTP/automated messages not arriving?

Thanks,
Jonathan

[Orkneyfudge]

Hello, all of this has been done - everything has been reset, everything has been checked to ensure nothing is blocked, I’ve activated a new ESIM card. I have thoroughly googled and believe this to be a split port issue - three are telling me my number ported successfully but I am having issues so clearly something has not pulled through properly. 

[JonathanB]

Hi @Orkneyfudge,

Generally if it was a porting problem, you'd have issues receiving calls and messages from numbers on other networks, not just automated services.

We did have some similar topics raised about a month ago, but the underlying problem was resolved, I'm not aware of anyone else reporting this recently. I'll get that queried further though.

One other very similar issue reported here was fixed by deactivating and reactivating iMessage: https://community.three.co.uk/t5/Network/Not-receiving-SMS-Verification-Text-messages-for-some-appli...

Please give that a try in the meantime and we'll check if there's any known issues.

Thanks,
Jonathan

[PeteG]

Hello. 

Welcome to Three Community. 

Are you able to confirm what kind of phone you're using? 

Pete.

[Orkneyfudge]

An iPhone 15, thanks 

[PeteG]

Could you try resetting the Network settings via the reset menu, then restarting the phone? 

Pete.