Porting Issue

[LeeSmith97]

Hi there.

This seems to be a common occurrence when people port their number over. I’ve reached out to 3 support and it’s already been escalated. Basically I switched from Tesco to 3 and I provided a PAC code to transfer my number. The number has now been ported however I can no longer receive texts or calls, which is incredibly infuriating as I am now locked out of many apps that require a OTP. This issue was raised on Monday and I’m expecting an update tomorrow, however I received an email Monday saying there has been an update to my query. I have no idea how to see this update, and have been unable to find out the timeframe for this issue being resolved. It is becoming more problematic as I have several virtual appointments coming up and can’t access them due to not being able to receive texts. Has anyone had this issue resolved, it’s clear that something has gone incredibly wrong during the porting process.

Regards Lee

[mrscee168]

Oh my goodness,  right I guess I will need to return the phone !  So so frustrating.  

[Lisa88]

Similar problem switched from o2 to three now I can’t make or recieve calls unless it’s using data. Getting no where with customer service they just keep fobbing me off with give us seven days bla bla absolutely shocking. 

[mrscee168]

I also came from 02 to three was searching on the forum. Regret it so much! Did you ever resolve it?

[jr0]

@Lisa88when did your porting take place? did you allow 24 hours after the given date?

[Lisa88]

16/04/24 was the switch over 

[jr0]

thanks I saw your yesterdays thread/post
and are you having issues with receiving calls and sms? and or making calls and/or sms?

did you check the coverage and status of the network for the area where you are?

[JonathanB]

Hi @LeeSmith97,

Sorry to hear this has happened. I'll do my best to help. I've sent you a PM just now to confirm some info so we can look into this further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[JonathanB]

Hi @LeeSmith97,

I've just sent another PM now, this will get you in touch with a team who can escalate the issue.

Thanks,
Jonathan

[LeeSmith97]

Just had a text saying it’s resolved and the query is closed! But I’ve just tried receiving a text and call and it’s still not working! Extremely angry at this now.

[Paddiewack]

Have you tried rebooting your phone?