Question about porting problems

[shefmarkh]

Hello,

I moved to Three recently and on Dec 11 my number was supposed to port. Something happened and I could then only make phone calls. If anyone rings me a message says "this number is not valid". Texts cannot be sent or received.

Initially I was told the porting had a problem. Now I have been told the port worked and the problem is with the SIM card. My question is if the problem is with the SIM card would people get such a message ("this number is not valid") when phoning? Given I have to wait up to 4 days to get a new SIM card, I want to be sure this is going to solve it.

Thanks for any advice,

Mark

[shefmarkh]

To add to the confusion I spoke to someone else at Three, who says a specialist team is investigating the number porting and I should wait 48 hours. This contradicts what the other agent has already told me that the porting worked and that I need a new sim.  Its concerning different agents seem to claim different things about what is going on.

[shefmarkh]

Can someone help with this please? The issue still is ongoing.

[JonathanB]

Hey @shefmarkh,

I'm sorry to hear that you've been experiencing this issue since porting. Based on what you've shared it does look like this could be a porting related issue. We won't be able to directly resolve this issue from the community, but I'll get you in touch with some colleagues who can look into this further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan