Reward code not showing

[Emily5]

Hi, I (finally) was able to select Cafe Nero as a reward in the three plus app. However, even thigh it shows that I’ve selected the reward and am promoted to view the code, the code is not listed under ‘my rewards.’

As a troubleshooting step I logged in on the web browser and it’s the same issue.

Any other tips I can try? Is this a known issue?

Thank you! 

[JonathanB]

Hi @Emily5,

Sorry I didn't hear anything back in regards to your error reported last week, are you able to claim the offer now that it's a new week?

Thanks,
Jonathan

[Emily5 · Accepted solution]

Hi Jonathan,

Thanks for following up (and for reminding me to claim the reward, now that it’s a new week - I often forget!)

I was able to claim it and it’s showing in my rewards, so I guess everything is working again. 

Thanks again,

Emily

[JonathanB]

Hi @Emily5,

I'm not aware of an issue like this at the moment. Please check your relevant app store and ensure you have the most up to date version of Three+.

When you claim the offer from the Top Rewards or All Rewards tabs, you should be taken to a page with a QR code, or if you need to navigate back to it later the "My Codes" tab should show this as an available code for the rest of that week.

So the offer page now says you've claimed the reward, but my codes screen is blank?

Thanks,
Jonathan

[Emily5]

Hi,

I was able to post screenshots of the issue - please see below. Reward showing as claimed but code not generated.

[JonathanB]

Thanks @Emily5 I've flagged your issue with the Three+ team yesterday but hopefully the screenshots will help them understand the issue. I'll let you know as soon as I hear anything back.

[Emily5]

Hi! Thanks for your quick reply!

That’s correct. When on the ‘Cafe Nero’ reward page, it says I’ve already claimed this reward and to click to retrieve code. However, I am not given a QR code and am taken to ‘your reward codes’ page. On that subsequent page, it does not show under ‘available codes.’ 

I was going to take a screenshot - however, now the Cafe Nero page itself isn’t showing at all (seems to have disappeared). Second issue now I guess?

I have also double checked and I’m using the most updated version of the app.

Thanks again for looking into this!

[Emily5]