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My number was meant to transfer over today. So far it has not worked. Not a good start

Nikkib
Fledgling

4 weeks ago

4 weeks ago

My new sim was meant to change to my current number. Did a pac code.  So far nothing and the three number is till showing. I turned the phone off and on during say.  Also I can’t pair my Apple Watch as it says cannot connect as you already have you have an existing plan.   Not a good start.   

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JadeF
Community Support Team
Community Support Team

4 weeks ago

4 weeks ago

Hey @Nikkib 

Welcome to the Three Community Page. 

When did you provide us with your PAC? Did you receive the text confirming the date the transfer will take place? 

Sadly, I can't access your account information from this community platform, but our Customer Support team will be able to check this for you.

Jade

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