Roaming charges whilst data roaming turned off

[bcracknell]

I was on holiday in the US last month and had data roaming turned off before I even left the UK. At no point did I turn my data roaming on. Three texted me randomly at 3 points during my trip saying hello and welcome to the USA, outlining the costs associated with using my phone whilst in the USA. These texts were not telling me I was using my data, just letting me know I could. I've just received my bill to find I've been charged 3x £5 plus VAT for roaming services whilst in the USA. I can see on my bill that these supposed usages were really tiny amounts of data, <10MB. When I tried to dispute these charges, stating that I had my date roaming turned off the entire time,  I was told there was no way the system could be incorrect. However, clearly, the system is wrong if I can be charged tiny amounts of data usage whilst my data roaming is turned off. Please can you advise what I can do in this situation? 

[cinone]

Very worried...Data off meaning Settings>Mobile Service>Mobile Data set as Off or Data Roaming set to off?

[HD1983]

I was told I have to wait for the bill to be printed and then raise a case. I see this as a fault on their network - doesn't happen with Voda or O2. I received another message today - with a fee for 690 kB data even though the data roaming in the 3 SIM is off and - it's normal data on 3 SIM has also been off prior to departure! Shouldn't Three just have an automatic refund system in place due to this prolific error? 

[HD1983]

And again - so every time Three text me - they charge me the daily roaming fee for data. Even though my data is turned off since before departing the UK- and data roaming is turned off for the Three SIM too. And every time - the charge is for data. This time 566 KB. Somehow - even with data disabled on the SIM and data roaming deactivated - I'm being charged at the same time every day for a few on of days. An O2 SIM with the same settings - no issue and no transfer of data or charges. This is a Three Network issue.

[slbarron23]

When I told them the charges were when the texts were received, they told me I was receiving the texts because I had already ‘used’ the data. Which seems to be true, however they can’t explain how the data is used with everything turned off. They really don’t care. I emailed the CeO office too and nothing. I wonder if telling the Martin Lewis team would be beneficial 

[HD1983]

Can't they put the amount into query? I'll be calling them over the next few days - and suggesting they provide specific evidence of use

[portobello]

thats what i did and got the full amount refunded

[Jnet80]

Thank you for letting me know that it worked for you. We shouldn't all have to be going down this route. 

[HD1983]

Hi everyone - this is still an issue - and not just on iPhones. So my scenario is - Android Motorola. Dual SIM. Data roaming in 3 SIM turned off before flight - and data for the particular SIM Disabled entirely on device - so only the other SIM - the work SIM used for data. 3 SIM onto to be used for calls. Immediately after landing and turning on device in Sweden, the 1kb data exchange in three network triggers daily go roam 2 GBP charge. I didn't buy a cheaper go roam package as I didn't expect to use the 3 SIM for data roaming or calls. Only for receiving SMS. Two hours later - randomly another 600 kB data exchange on 3 SIM. On the phone - all data including data roaming disabled on Three. I know all actual data is being charged to other work SIM and I can see the stats on that (1.2 GB a day) . Customer support sya I have to wait til bill to be produced to dispute. Also that the cause is turning off flight mode at the airport - which has a special mast apparently which causes the 3 SIM to check in regardless. I know this is now wrong has 600 kB was exchanged according to 3 2 hours after I left the airport. Data for the 3 SIM and Date Roaming for the 3 SIM all set to off before I left the UK and remain off. Sounds like this is going to be a messy situation based on the other posts on here. Anyone else have any further advice? 3 customer service - any news on when this will be resolved? Customer service have left notes on my account - but it looks I will be charged roaming on 3 daily even if I don't use it - and what's triggering it is data roaming when it's clearly disabled in the 3 SIM? Thanks 

[Klaud]

Same issue here. Roaming turned off but was charged for the duration of the trip. 3 are refusing to budge

[Klaud]

Update: Wi-Fi assist stays turned on after roaming has been turned off hence the charges. On iPhones it's under Settings > Mobile Service > scroll to the bottom > Wi-Fi Assist