Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Data connection

Hi. I have data loaded but it does not connect

Internet not connecting

I need to find out what is wrong with my internet as I have not been able to use the internet since about 11am. I am getting a message saying I may be out of data. Can you please let me know what is going on with my network

Unable to use remaining data in france

I purchased 15 GBP package of 75 GBAt the moment I'm n France till yesterday I was using mobile dataToday I'm unable to use thought my balance shows 37,5 GB remaining

Unable to make / receive calls

I have been unable to make or receive phone calls now for at least a month, you are saying because you are switching 3G off and you need 4G calling ( which according to your page my phone does ) but still nothing. But visiting 2 phone stores today ...

Network issues - certain sites

Seem to be experiencing network issues with certain / select sites Has been fine last month or two. What worked fine: Google, Apple worked fine, as did BingWhat does not work: Betting websites, VPNs, Speedtest. Tried different DNS's - did not work. M...

Network down

Network coverage is down Liverpool area I get 3g intermittently. Constant issues with this network now I have 3 broadband in the house aswell and it's not working

Data not working

I’m in Spain and I am unable to access my data

Internet utter garage

20 hours of the day I barely get 1.5mbps, 4 hours from 3am to 7am 30mbps, they say theres no issues. 3 used to be the best network by a mile, now they sell out to other companies, overload the network and throttle their main customers whilst giving a...

Best solution Three 5G broadband blocking Minecraft Realms

I have a Three 5G Hub providing internet access for the whole house. My son is very frustrated because he can't access a Minecraft Realm on his Nintendo Switch. It has been set up by his friend as a private Realm, and his other friends can join it fr...

International roaming blocked

We bought a ATW roaming pass for my daughter’s phone. The SIM is not allowing her to connect to the cellular network in the US. Another SIM works in her phone so it is not the phone. How can we talk to someone to get her phone unblocked or refund t...