Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

5g mast

How do find out when a new 5g will be activated?

Go Roam with Data Passport combined – fair use?

I have purchased both data passports and Go Roam passes to cover an upcoming trip – both sets of passes cover the c 2 week trip. (The Go Roam passes were purchased in error). The locations are covered by both data passport and Go Roam destinations.Qu...

Refund on remaining credit on a payg sim

I can no longer use my ISO Dash phone as it uses 3g. I have a few pounds left in credit, is it possible to get this refunded?

Dissatisfied

For weeks now I have been without a working sim card. I applied a replacement sim which was shipped to the wrong the address. (Was not my fault as when I signed up I made sure my address was correct and my initial sim came fine through my door). Af...

Pre 2021 contract query

I have 3x 24month advanced sim Three Contracts, upgraded by phone call on 20 sept 21, to take advantage of the roam around the world. Never had an issue using it in USA & EU till now, was charged £50 for 10 days in USA in April.After many attempts on...

Heloo

Hi ************************@gmail.com

Text and calls don't work

So today I've had an issue with 3 where my calls and texts don't work, data doesn't work and my account is showing an error message when I log in, could anyone explain what's happening please? Is anyone else experiencing this issue ?

Best solution why is there an adult filter on my contract and how do you remove it

for some reason the contract phone i purchased using my debit card (proves im over 18) has a adult filter , , how can i remove this as its very annoying as normal websites that are not adult are blocked , i dont have a credit card either.. im guess...

Possible data usage glitch?

So I recently upgraded my sim only contract to a device and data plan, I did have 100GB data before and went down to 15GB data for my new contract. This is because I was never using more than 10GB per month, the extremely helpful advisor even assured...

Omni Directional aerial

Hi guysMy fixed broadband line is poor 27mbps and can’t go any higher until the lines are upgraded anywhere between now and Dec 28 I’ve gone down the route of 5G broadband and I’m sure we only have 1 three 5G mast (no other network covers outside) wh...