Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
Intermittently after an hour or so the 4 or 5G icon disappears but a full strength signal is still showing. When I try to look at websites the Edge browser reports no Internet connection as does Speedtest and the email client, however I stream radio ...
Can't make calls as message states calling is down
Hi all ,, I have an iPhone SE. Is anyone having the same problem as me can’t receive calls or make calls until I reset it and then it works again. people’s can ring me and it won’t show or ring and I ring people and it doesn’t show on their side, bu...
I've ported my number from EE to Three today but I have been unable to make or recieve calls. Texting works all ok. Please, can anyone help ASAP
Hello friends, I need your assistance urgently. Few hours ago I subscribed 60 Gb in my three sim but after subscribed I am unable to do call and also not receiving incoming calls, What should I do any help would ne appreciated.
I went to Greece last week for a week and purchased a 7 day roaming pass. Whilst there I was constantly inundated with messages saying my roaming pass had been activated, with every message showing a different expiry time and date. Since returning to...
Why do I have no data service when my plan shows I have loads left this month
Hello, i purchased a 3 day ATW roaming pass for my trip to the USA. When I land I could see bars but no data symbol (4G/5G) next to it. I didn’t get an activation message and it wouldn’t activate for 20 mins. It took making a call to the UK to activa...
My phone no is on a 6GB per month data pack with unlimited calls and text. But I haven’t be able to receive or make UK landline call or mobiles. It keeps saying “this call cannot be completed your account balance is too low” may you advise on this? T...
Cant get into my account to pay for allowances etc or check remaining. Just says "no active lines" any way out of this? Jim
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