Roaming charges

[Chrissy]

Hi,

I went recently to continental Europe for just over two weeks. Before leaving the UK i turned roaming data off on my iPhone however, during my stay abroad I got charged for using data 5 times. Any ideas what could've triggered the data charges? I have an eSIM installed on my iPhone as it's simply cheaper than Three's daily charge, yet still got charged for using data despite turning it off completely. Any ideas welcome

[Chrissy]

Hi,

sc1999 - the esim is with a different network.
Clever-Trevor - data switching was turned off. The problem is I can't turn off Three's sim as need the texts and calls coming through

Just checked the bill - the amount of data used on every occasion was only 0.0009 MB

[Clever-Trevor]

Hi -

Its quite possible you had roaming ‘on’ for your Three SIM but also ‘data switching’ ( this is a setting that if no network on one sim it switches to the other - and might be just a small amount of data until your esim kicked in - but would then trigger a cost )

To be absolutely sure - you can ‘switch off’ your Three sim ( in settings ) but then no calls will come through….

[sc1999]

The esim is with a different network? If yes and you were using it for roaming how do you turn the 3 sim off?