Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

No signal at all due to phone mast repair

I have has no signal due to EE repairing their phone mast in the local area SN9 since mid September however according to the coverage checker I should have full coverage. I can only get a signal when connected to WiFi. Is it possible to change which ...

Trying to switch my plan on my contract

I just joined the three network, I got the sim from a three store at Middlesbrough apparently the contract I signed up for wasn’t what I wanted. On getting home , when going through the contact it was 12pounds for 6month then 24pounds from 7th month...

calling from uk to my phone while I am abroad

Good Morning I am currently in Saudi Arabia and I am using my three mobile there. The thing is someone from the uk tried to contact me whilst I am there but they couldn't reach me. the thing is it is for a job interview and I have to do the telephon...

Voicemail not working

Hi.I’ve been having a problem with my voicemail for over a week now, every time I try to access it I get the following message “your voicemail has been restricted, please call customer services”I’ve spoken to numerous people several times a day for o...

Best solution Will my old SIM card use 5G? After upgrade.

After the upgrade, will it matter that I have an old SIM card -- from the time 5G was not yet heard of? I would like to benefit from 5G, but keep my old number at the same time. Can I just swap SIM cards and use 5G, or have to use a new one, which co...

Brought my number to three from giff gaff and not receiving calls

Hi, I've just changed over to three from giff gaff, I've brought my number with me which got transferred today, everything seems to be working fine but when people call me it comes up call failed on their phone, I can call them but as soon as they tr...

5G on Three - 'We’re fixing an issue with our network in this area' - for weeks at a time!

Hi, I bought a 3 Sim as my area (Cambridge, CB3) is shown as having 5G coverage, - and so is quite a lot of Cambridge. Three 5G claims to be 'up to 500 megs download', which is pretty spectacular! However, I don't get 5G at my home address and althou...

evening

poor if any internet, calls cutting out well over 100 days, yet the options are to increase my monthly fee, Ofcom next. Customer services non exit, diabolical

Cancel call diversion

Hi, my currently on holiday in Fuerteventura, Canary Islands, because I don’t get free roaming with my 3 sim only plan I decided before I left as I had data left on my smarty sim i use in my iPad to divert my calls from my 3 sim to the smarty sim, al...

I live on a boat in Saltford Marina between Bath and Bristol. I am 72 and my 3 mobile is my only phone and my only internet. For nearly 2 weeks the internet has been so weak and erratic has to be unusable. Also calls either fail of are cut off mid fl...