Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15250 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5661 Views
  • 2 replies
  • 3 likes

Network

Poor signal in nw1 since 2023

Grok by Fledgling
  • 1003 Views
  • 1 replies
  • 0 likes

Signal quality 2023

Signal reception in my house in nw london got worse in 2023. All devices with three contracts now barely usable…anyone else?

Grok by Fledgling
  • 1635 Views
  • 2 replies
  • 0 likes

Is anyone having problems with their WiFi signal.

My phone is only shows two bars for the signal and I'm sat in front of my plug in signal box (router). My TV also keep buffing, with waiting for a signal. I have pressed the reset button but still the same. 

fevbabe by Fledgling
  • 1017 Views
  • 1 replies
  • 0 likes

Ongoing network issue in pl1 4dx

Ongoing work which doesn`t seem to be improved is there suggested work date to be finished 5g is on and off and 4g is not providing enough speed aswell

Ed19 by Regular
  • 2505 Views
  • 5 replies
  • 0 likes

Dishonest Marketing

I am leaving 3 as client. When my contract was about to finish they encouraged me to upgrade it, saying I would keep the same conditions as before, but do you know what happened? I am paying now 2£ per day when I am abroad on Europe and 5£ in the res...

Ramenel by Fledgling
  • 1682 Views
  • 3 replies
  • 0 likes

Best solution voicemail

hi does anyone know if i can decrease the ring time before it hits voicemail at present its set to 30 secound i want it set to 20 secounds as people tend to hang up before its hitting voicemail 

No access to Three WiFi on TFL

Recently I'm unable to connect to the Three WiFi on TFL. I have changed the EPA to AKA but all I get is an error message saying that is timing out while joining. Anyone know how to fix this?

Emoni by Regular
  • 1727 Views
  • 2 replies
  • 0 likes

Proof of usage

My phone has been stolen  10 day ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is ap...

Rebwar by Fledgling
  • 1473 Views
  • 2 replies
  • 0 likes

5g

Hello,I am right in the middle of the Brayford Pool, Lincoln surrounded by Lincoln Uni and over the past few days the signal has been rubbish, is it just my gear or is there a problem?

John5037 by Fledgling
  • 1147 Views
  • 1 replies
  • 0 likes