cancel
Showing results for 
Search instead for 
Did you mean: 

Roaming hotspot has no internet access

Akeros
Fledgling

I am currently travelling abroad and want to use my mobile hotspot to connect to the internet with my laptop. I have plenty of data left (18GB data addon) and the internet works on my phone. However, I get "connected but no internet access" on my laptop, when connecting to the phone's wifi. The phone is an Android device, and I have tried to reset/change all hotspot options (including name and password), to no avail. What is going wrong? Is three blocking hotspot access somehow?

1 REPLY 1
PeteG
Community Support Team
Community Support Team

Hello there. 

Hotspot isn't available while roaming on most plans. On plans where it's not available, a Data Passport will unlock access to Hotspot. You can only use Data Passport if you're on a contract account. 

Pete. 



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.