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Samsung Galaxy A8S Issue

Malasor
Fledgling

I had to factory reset my phone as my data was simply not working on 3 network. Now my calls are not going through. The call starts as normal but there is no connecting, no sound. I dont have wifi calling on the phone, as I was told to turn that off, but it is not that I think. Had no issues with the 3 Sim card but in the past few months the phone itself is misbehaving, either text, or data was not working, since the factory reset they work now I have call issues

1 REPLY 1
JonathanB
Community Moderator
Community Moderator

Hi @Malasor,

This issue could mean that VoLTE/4G Calling isn't enabled or supported on your phone. Have you seen our article How to ensure your phone is ready for the 3G switch off? Let me know if the info there helps you get your calls working again.

Thanks,
Jonathan



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