Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[RaTucker]

My phone is still not allowing outbound calls. Is there anyway to sort this please?

[JonathanB]

Hi @RaTucker,

I'm sorry to hear this. The outage was resolved last week, so persisting issues with calls are unlikely to be related.

I'd recommend to reboot your phone, try switching airplane/flight mode on and off again. If this is still not working you can also try resetting your network settings, but this will forget saved Wi-Fi networks and paired Bluetooth devices so we usually advise to try this last.

If you're still experiencing the same issues, please find options to get in touch here.

Thanks,
Jonathan

[RJP]

Is Three going to compensate customers that was affected for almost an entire day without call service? Some like myself was affected for more than 24 hours 

[SMac]

I am unable to make WiFi calls AGAIN today!

[32119]

Shame nobody from 3 I spoke to this morning told the truth, why does this network lie so much to its customers. It’s not right or even fair!

[Buffster41]

100 % agree with this , I have personally been unable to make or receive phone calls since about April last year and still have no reason for it. Keep talking b******t about 4G Wi-Fi calling no that is for internet / Wi-Fi calling ONLY !!!!! I just want to be able to make a simple normal phone call. Which needs a working phone & phone mast / signal only !!!

[LELLA]

I cannot call 

[Maxine]

Hey Lella, 

Please try resetting your network settings on your phone and try again. 

Maxine

[Weave]

Will 3 be providing compensation reference the recent service outage and the diminished service leading up to the event?