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09-08-2023 11:13 PM - edited 09-08-2023 11:13 PM
Solved! Go to Solution.
on 09-09-2023 10:36 PM
After an evening chat with Sohel from Support, my roaming is fully working - data, calls and SMS.
on 09-09-2023 10:36 PM
After an evening chat with Sohel from Support, my roaming is fully working - data, calls and SMS.
on 09-09-2023 11:35 PM
So very pleased you’re sorted!
on 09-11-2023 04:45 PM
Hi @mia123,
I'm glad to hear this has been resolved by Sohel, it sounds like this has been a really distressing time for you. I'm really sorry to hear that it took several chats to get your roaming working.
Thanks @Anonymous and @MZone you gave really good suggestions, it's unfortunate that the root issue was with the account rather than phone settings.
Thanks for setting out all the steps and solutions so clearly everyone, I hope this thread goes onto help others in the future.
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
09-12-2023 08:42 AM - edited 09-12-2023 08:43 AM
09-12-2023 08:42 AM - edited 09-12-2023 08:43 AM
We’re going abroad shortly for literally a few days and in view of the issues detailed in this post I’ve just come off the phone from c/s asking is there ANYTHING on my account as of now that will stop me using my phone abroad. The answer was no I’m good to go. I would suggest if you’re using your phone abroad for the first time to do this. Perhaps you could say we shouldn’t have to. Correct but it might save a whole lot of hassle.
Just a suggestion!
on 01-06-2024 03:21 PM
I've just spoken to someone on live chat finally and in the US you need to manually set your network provider to T-Mobile. Just thought I'd post this in case anyone else has the same problem where everything else looks like it should work. Hasn't really helped me as i can't find a T-Mobile signal though...