Three Mobile 4/5G Signal Very Poor - Please Help

[ThreeGee]

Hi,

I've been using Three Mobile, Data Only SIM since 2020/21 in a MIFI router with minimal issues.

Since last Monday, the internet has been down. The post code status checker reports no issues.

I've tried to reboot, factory reset the TP Link Archer MR200 router and entered the admin config without any success.

I've replaced the router with a newer version again with no improvement and Three have sent a replacement new SIM AND with their latest Three 5G Router which again has not worked (speeds of 0.5-1.5mbps)

The router has been repositioned and faced towards south east (our local mast).

Since Monday, also my iPhone's signal with Three mobile has been non existent indoors.

I'm wondering if this is an issue with Three itself or the mast due to bad weather as nothing has changed at our end and nothing seems to be working?

Please advise on what my next steps are

[VWalfster]

We've had the same issues. Around the time of the email coming out to say signal will improve with Vodaphone merger we've had awful phone signal and internet drops out on our hub and phones every 5 mins... driving me mad!!!

[PeteG]

Hello.

That's not so great. 

It sounds like something must be impacting the network in your area. It's unlikely to be related to the newly granted access to the Vodafone network though. You can check out the network status on the website though, and if there's nothing confirming the issue there, you might want to reach out to the support team to have additional checks completed. 

Pete. 

[MichaelP]

Hello @ThreeGee,

It's disappointing to hear that you've been having both internet and mobile issues since last week, and that replacing both the SIM and router didn't improve the service.

As you've also factory reset the hub, it may appear to be a wider service issue.

It's certainly a consideration for Customer Services to discuss alternatives, such as a cancellation/switch, if the service remains down. Please have a chat with the team to see what we can do.

Thanks,
Michael