Three & Vodafone

[Charles1]

I've been with Three over 20 years, at my home location there is no Three signal however there has always been a strong Vodafone signal, the tx antenna is located a few hundred metres away.

I received a text 10 days ago from Three saying that the network at my location had now been configured and I could now use the Vodafone network. I can't, it doesn't automatically switch to Vodafone and if I go into Network Operators on my Android and try to manually connect to Vodafone I get the message "Your SIM card does not allow a connection to this network".

I "chatted" with Three support and wasted 90 minutes, they were a disgrace and didn't even understand what the problem was, completely useless.

Anyone know what's going on!

[MichaelP · Accepted solution]

Hi @Charles1,

As part of the merger, Three/Vodafone is allowing customers of each network to automatically use the other's network at no extra cost.

This is automated, but does not involve changing carriers, SIM cards, or unlocking your devices. Your network will display as the provider that your plan is on.

You won't need to do anything to utilise the best available network at any given time, but the timeframe may vary between different areas for this to fully roll out.

Please check our Coverage and Network Status Checker to see if any known issues are logged in your area currently.

Thanks,
Michael