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Three network over the weekend

Pabbers
Fledgling

“I’m on a Three mobile broadband NR5103E hub. For the last few days, apps and services that need secure connections (Netflix, Prime Video, AnyDesk) are failing to connect properly. My TV even can’t sync its clock over the network. This happens on wired LAN and Wi-Fi, across multiple devices. I’ve already restarted the router, checked my devices, and confirmed it works fine when I use another network. It looks like a problem with routing or DNS on Three’s side. Can you check if there’s a fault on my mast or with the network in my area?” Post code B64

Best solution
Best solution
Pabbers
Fledgling

This has now been sorted.  A small change was made as I was an upgrade but not had an updated router.  All now working.  Customer support was superb 

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2 REPLIES 2
Best solution
Pabbers
Fledgling

This has now been sorted.  A small change was made as I was an upgrade but not had an updated router.  All now working.  Customer support was superb 

JonathanB
Community Moderator
Community Moderator

That's great news @Pabbers, thanks for coming back to the Community to let us know it was solved!

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.