Tina

[Tina-22]

Hello 

my SIM card is not working anymore ,I mean no body can call me or I’m not become any of massages 

[JonathanB]

Hey @Tina-22,

As was suggested by @sc1999 and @Geluk the SIM may have been deactivated if you've not made any chargeable usage for over 180 days. If you contact the PAYG team or pop into a Three store with photo ID they should be able to confirm this for certain though, or if the SIM seems to be faulty they can replace it for you.

Thanks,
JonathanB

[sc1999]

Hi, is the sim PAYG? If yes, are you in credit or is it a sim that you have not used in a while as old PAYG had to used once in a while to remain active.

[Geluk]

Every 180 days it must be used with a chargeable call; don't think any SIM provides "massages" though 🙂

[sc1999]

Just what we need, the typo police.