Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34425 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11965 Views
  • 2 replies
  • 4 likes

intermittent connection problems

Every day I have the same connection and coverage problem with this company. I'm fed up with their service. They've raised my rate from 9 pounds to 14 pounds for not accepting their contract. I request a reduction in the following billings and a chan...

rojas by Fledgling
  • 378 Views
  • 2 replies
  • 0 likes

Broadband network slow and intermittent

Hi,  Can anyone confirm when this will be resolved, it's been like it for a while - speed has dropped from a regular 700-900 Meg to 20 or so, and more off than on. Only around 350m from the Mast postcode S81 *** Thanks 

Jonnie94 by Fledgling
  • 1128 Views
  • 7 replies
  • 0 likes

Mifi

My mobile WiFi stopped working and Three tell me there is tech problem but can’t even tell me if they will or can fix it - crap service . I need the mobile WiFi for my caravan . the call centre staff in India are just hopeless - why are companies sti...

Ger by Fledgling
  • 1615 Views
  • 10 replies
  • 0 likes

Missed payment showing in account.

 After spending hours and hours on live chat I've got nowhere which this problem, as they say this missed payment doesn't exists on their system. Their has been no payment arrangement made for this amount for this date, also the date was the 5th of A...

1000028203.jpg

roaming not working in spain

ive had this issue for the past few times ive come to spain but this time it has been strange as i landed in barcelona and the data had been working for the 5 days i was there. i then went to madrid and as soon as i arrive home my data stops working....

ukiyoii by Fledgling
  • 605 Views
  • 2 replies
  • 0 likes

Phonecall cut outs

Hi. Phone calls keep cutting out during a call. It just cuts out or i can hear them but they can't hear me.

GG2025 by Fledgling
  • 429 Views
  • 2 replies
  • 0 likes

Emergency data

Can I borrow 10£ data and take it back when I top up I have mental health and need to stay in contact with family it’s urgent 07*********

MK43 Bedford network problems

Can I please have a eta on when the network problems should be resolved. My home internet is running though a three 5g hub and has been terrible over the last couple of days.

P0u1 by Fledgling
  • 819 Views
  • 6 replies
  • 0 likes