Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32590 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11400 Views
  • 2 replies
  • 4 likes

Best solution Scam or not?

Hi , I got a call from this number:” 02********” is this from three?

asef by Fledgling
  • 472 Views
  • 1 replies
  • 0 likes

Best solution Travelling to Turkey

Good morning. I am due to go on holiday to Turkey for 2 weeks. What options are available to me so I can use my phone?

TCCSHEP by Fledgling
  • 1284 Views
  • 4 replies
  • 0 likes

Can’t receive calls or texts

So I’m new to Three, have a payg sim, it will not receive calls or texts. Tried calling it myself from home, just get a voicemails saying this number is busy

TedRob by Regular
  • 801 Views
  • 1 replies
  • 0 likes

Ongoing Poor Signal Strength DN4 area

The signal in the DN4 area has been very poor for some weeks, Three have said it should have been repaired by yesterday but the signal hasn't improved. Is there a process/mechanism to seek compensation or a reduction in monthly payments for my data p...

Davidri by Fledgling
  • 608 Views
  • 1 replies
  • 0 likes

Poor roaming service from Three

Move from EE to Three in June as I wanted plan with data roaming in the EU for holidays. Got a 12 month 80GB data sim only deal which includes 12GB Go Roam in Europe for me and my partner and I advised son and daughter to do the same (we had a Family...

SteClay by Fledgling
  • 928 Views
  • 3 replies
  • 0 likes

Data roaming

I am going to Germany for a 4 week holiday. What is my best option if I want data? Presuming I will use data every day?I find the offers and packages confusing 

Data roaming not working again

Hi, my son has gone to Spain and yet again his data roaming is not automatically working. He’s had the text to say his go roam pass is active, he’s tried to manually select a network but none work. He’s switched phone on and off, he’s checked his spe...

MM2 by Fledgling
  • 948 Views
  • 2 replies
  • 0 likes

Portrd number not working

Hi, I ported a number from tesco to Vodafone and then 3. I can make calls, get texts use data etc but cannot recieve calls. It says it is an incorrect number. Ive done hours on live chat and nothings worked. Im disabled and i need the phone to be abl...

Gmonk123 by Fledgling
  • 1234 Views
  • 2 replies
  • 0 likes