Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

VPN woes on Cisco hardware

@JonathanB I wonder if you can helpMy company has recently started using a new VPN, and I cannot connect to it for more than a couple of minutes using my Three data sim.It's a Cisco Anyconnect endpoint agent, presumably with a Cisco ASA in the backgr...

Network issue in Brazil

Hi community, I have been using pay as you go 10GB Plan roaming in Brazil from 4 September and it was all good untill today. The network suddenly down and can't search and select any network automatically and manually. The data roaming is on. Just ca...

Data abroad

If I have a 14 day roam pass for Greece, use all my 12gb data fair usage, am I now paying for data per mb or does the roam pass cover it

Hotspot

Using Data Passport whilst abroad. Have activated hotspot. However other devices 'connects' to the hotspot, but there is no Internet.and it does not actually connect. In UK, the hotspot works fine. Am I missing something?

e-sim pin code

hi, I have a new E-sim and have added it successfully but i would like to add a pin code to it for security. when i choose lock sim it requires a pin code, anyone know the default pin code for a new e-sim? thanks Alan

Three weeks roaming passport?

Hi I'm going to Europe for three weeks. I bought already a two week Roaming Passport. Can I buy a one week pass as well to be able to get roaming for all three weeks?

Hastings / St Leonards

Is there a particular reason why three's average speed in hastings and st leonards has gone down from 50mb to less than 3 in the last few months. Using the device in the exact same position.

Watch using abroad

Can you use your watch abroad yet in September 2024 without your phone ?

Poor internet connection

Hi! I have been having problems with mobile data lately. It was fine before, but for about a month the connection is very unstable and breaks.Any ideas about the reason behind it?

No Internet connection on mobile data network

Please I ordered a phone when they were bringing the phone three sim card was part so I contract three that I want to switch my Vodafone number to three so I put in the three sim card inside my phone so they switchi it gor I said unlimited but they ...