Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Network problems

Hi, I live in Norwich and have been finding it difficult to make calls or even data connectivity. Immediately I step out of anywhere with WiFi, I'm not able to make calls or even browse on my phone.My driving app now uses offline app. I can't drive t...

My phone is not receiving calls or enabling me to make calls using the network.

Calls not connecting

Unable to receive

No calls going through or coming through !!

Hi its 07*********

I would like to keep my number and go to pay as you go at end of my contract

Receiving texts and calls in Australia without Roaming Charges

Hi, I have a pay monthly SIM and I am moving back to Australia for 2 years. I need my UK number for 2FA and to receive any calls. I don't need data. I am trying to understand how to have the SIM connected to AUS networks without triggering daily roam...

Can’t call or use data in the house

I’ve been a loyal customer to three network for the past 18 years and to now only use data and make calls when I’m far away from my house is not good at all, In the house there is totally no signal at all to make calls or go online. This only started...

Hi My three dashboard allowances reset on 23rd its not done?Is this normal?,

Best solution My number in iPhone settings won’t change

I was previously with Vodafone and have now joined Three. My existing number has ported over today and calls/sms messages all work perfectly fine and show my original number but the number in my iPhone settings is the temporary Three number. I can’t ...

Data Roaming in Greece.

Hi, Im on a 24 month contract with unlimited data, text and calls and going to Greece on Friday for 14 days.Do I have to buy a 14 day roaming pack for £24 to use my phone ? How much data allowance will I have?

Samsung Galaxy A8S Issue

I had to factory reset my phone as my data was simply not working on 3 network. Now my calls are not going through. The call starts as normal but there is no connecting, no sound. I dont have wifi calling on the phone, as I was told to turn that off,...