Calling issues 25/06/2025

[JonathanB]

Hi everyone,

We’re aware some customers are experiencing issues with calls at the moment. Our team are working hard to get things resolved as soon as possible. We’re sorry for any inconvenience in the meantime.

Please refrain from creating multiple new topics on this subject, we'll merge all related topics under this one, and provide updates here as soon as we can.

Thanks,
Jonathan

[Lime]

Absolutely ridiculous isn't it? And no updates! 

[Lime]

Any update? I, along with many other people on this thread, need to make some urgent calls. What is going on please? I'm paying for a service I can't access?

[FfffSsss]

6 hours so far. Can we have an update? At least some respect for who pays this service every month on time! 

[SneakyPete]

Really need some kind of update, this has been going on for hours now. Unable to contact anyone in the customer services to make a complaint as it just tells me there is no one available for chat. Atrocious customer experience.

[Michelle3]

why can I not call anyone today I live in Nottingham and I’m having trouble calling anyone

[Redwoods1]

I have the same issue in London. Live chat not working and I obviously can’t call

[Crobinsonx]

I’m also having the same issue, and no one can call me either it just rings but doesn’t come through? 

[Redwoods1]

I’m in London and have had this issue on and off for a while. I realised that my WiFi sometimes blocks the calls so I’ve come off it when expecting a call, but that isn’t working this time.

[32119]

Funny how this network can contact you however they want but never communicate when there’s a problem with their network! Even their signal checker lies! We can’t even get broadband from three in Cornwall! Thank goodness for EE

[Fedupwith31]

Needed to make a call to the bank this morning and failed several times.  In view of all the other problems I have had with 3 over the last few months am not impresed