Calling issues 25/06/2025

[JonathanB]

Hi everyone,

We’re aware some customers are experiencing issues with calls at the moment. Our team are working hard to get things resolved as soon as possible. We’re sorry for any inconvenience in the meantime.

Please refrain from creating multiple new topics on this subject, we'll merge all related topics under this one, and provide updates here as soon as we can.

Thanks,
Jonathan

[Blueeyes75]

I can’t make or receive phone calls on my mobile phone. Why hasn’t this issue been resolved.

[Paddiewack]

Turn your phone off and then on again and see if that resolves your issue. If not check the status page for tech outages. There are no national issues affecting service at this time. If all else fails contact customer service.

[Phoenix9]

What is the current situation with outage issues. I have today had problems hearing callers or them hearing me, and in making calls.

[JonathanB]

Hi @Phoenix9,

Sorry to hear you're having trouble with calls today. Last week's outage was resolved, generally for anyone who had persisting issues, either a reboot, resetting network settings, or toggling flight mode on and off seems to help in restoring service.

My understanding is that for most affected by that issue, they couldn't connect their calls at all whilst this was ongoing, but it sounds like you're having trouble with the audio quality on the calls? Does our Network Status Checker show any known issue in your area?

Thanks,
Jonathan

[JonathanB]

Hi everyone,

The issue with our voice and text services was resolved on Wednesday evening. If anyone is still having issues, they should restart their device which should reconnect them to our network. We apologise sincerely for the issues last week.

If anyone is still seeing any persisting issues, please use the options to get in touch here.

Thanks,
Jonathan

[Shi4ty72]

I have now for around 4 to 5 days struggling with network. This includes calls, texts and data. I am not happy with this as I have 5 sim card contracts with you and I'm paying for the full service to which I am not getting. What is happening with Three? I have been with you now for a long time as you have always provided the best deals and network, but recently this has dropped and slowed down. Even when I get 5G it struggles.
Can something please be done as I'm not happy with paying for a full network service on the 5 sims and not getting the service I pay for. When I'm at home luckily I can connect to my WiFi, but this shouldn't be the case.
Can this be looked into and rectified asap please? I would like some sort of compansation or credit on my account until sorted for loss of use but still paying for.

[Dyna]

Same here! Totally agree about compensation as we are paying premium prices for crap service that has in my case carried on to Saturday with intermittent or non existent service. Everytime try to get an answer from 3 get knocked off the page with error code. 

[Paddiewack]

Unfortunately I think you’ll find they’ll refer you to the terms and conditions whereby it says that service can’t be guaranteed to be fault free and use of the service implies acceptance. That said there’s no harm in asking. 

[Paddiewack]

This isn’t customer service;it’s a public discussion forum with Three customers such as yourself and some staff moderators. You’ll need to call them on 333.