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Wi-Fi calling not working

GG7
Regular

Having the same issue here using iPhone on Carrier settings 50.1. Even after resetting network settings. No carrier settings update offered when clicking on settings>general>about.

again, has worked flawlessly for yrs and wifi calling on other networks (eg sky mobile) is working fine on other phones on this same wifi connection.

5 REPLIES 5
GG7
Regular

Still not working still no solution that seems no way to update the carrier software from 50.1 to 64.2. Apple say it’s a three issue.

MichaelP
Community Support Team
Community Support Team

Hi there @GG7,

Has there still been no carrier update available in the past few weeks?

Thanks,
Michael



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3Three
Fledgling

I have the same issue. Has anyone else experienced Wi‑Fi Calling suddenly stopping on Three UK?

  • My iPhone had Wi‑Fi Calling working reliably for years.

  • On Thursday, 6 November 2025, it stopped working without any changes to my device, SIM, or Wi‑Fi setup.

  • Another older handset on the same Wi‑Fi (with an EE SIM) continues to use Wi‑Fi Calling, so the Wi‑Fi connection itself is fine.

  • Three support suggested it was a Wi‑Fi issue or related to not having a data pack, but that doesn’t explain why the service worked perfectly for years under identical conditions.

I’d like to know if others are seeing the same issue.

Questions for the forum:

  • Has Wi‑Fi Calling stopped working for you recently on Three?

  • Did Three provide any clear explanation or resolution?

  • Could this be a wider change in Three’s systems rather than individual devices?

PeteG
Community Support Team
Community Support Team

Hello there.

I'm not sure why a newer version wouldn't be pushed to the phone if it's available. It might be worth reaching out to Apple to see if they know of a way to push you onto the latest carrier settings version. 

Pete. 



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3Three
Fledgling

Apple say to contact Three. Three say to contact Apple.

Surely one, or both, can provide a download link to manually upgrade if OTA isn't happening.

Have Three admitted to officially having stopped supporting WC on version 50.1?