WiFi calling not working

Dornie · ‎12-06-2025

Hi

i depend on WiFi calling as we have no signal. It worked fine, I went on holiday p, used an eSIM and since I came back a week ago, it hasn’t worked.

ive switched phone off and on, switched off WiFi calling and back on, can’t find VoLTE as mentioned in some posts. Phoned Three but they said it’s nothing to do with them.

It’s a iPhone 14.

any help?

thanks

Paddiewack · ‎12-06-2025

There was an issue with a carrier update which has now been resolved. If you go into the settings menu general/about then scroll down to network provider and it should say Three 64.2. If it says Three 64.1 simply tap it and it should offer you an update. Accept the update and that will then solve your problem.

View solution in conversation

Cymro1951 · yesterday

Thanks, I will also keep in touch. My phone is also an old iphone SE which Apple have stopped supporting but an operator there did speak to me.

webblewitch · Friday

No like Cymric 1951 not resolved yet. I had a heated argument with a decidedly obtuse customer service guy who after 15 mins of saying it was the mast issue (yawn!) then decided it was Apples fault. So I have written a snail mail complaint to the CEO and his executive team are looking into it…..

Oh and pink pigs are flying in the sky🤨🤨🤨…. I’m not holding my breath for a resolution.

Cymro1951 · Friday

No, but I make my weekly call to Three this afternoon and I'll report back.

Mark58 · ‎12-06-2025

Thanks Paddiewack, worked a treat, much appreciated 👊