WiFi calling stopped working

[GHunt92]

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.

I use BT broadband. I have a wireless router.

I have had the same setup for two years and had no problems until now.

Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.

I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.

Despite this, wifi calling is still not working. I cannot receive or make any phone calls.

I work once a week on call - I need to resolve this ASAP.

Any advice is greatly appreciated.

EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.

[jr0]

@SB44 one of the moderators JonathanB has requested to stop posting on this closed topic, you can check his Tuesday's post. And instead do it on topic

imo, good luck with it. Basically, if it’s not your phone and everyone else’s Wi-Fi calling works fine except on Community Fiber, Three will probably only check it once in a blue moon.

[Vishav]

Yes I’m using iPhone 13pro

[TahaNoor]

Yes.. iPhone and got latest version 64.2… still no luck … I have also contacted the internet broadband and they have confirmed no issues at their end … any other suggestions? 

[JonathanB]

Thanks @TahaNoor, as @Dd4 says it may just be a case of disconnecting and reconnecting the related Wi-Fi calling settings, perhaps there's some temporary settings cached which are causing interference.

Which Broadband provider are you with?

Thanks,
Jonathan

[Dd4]

mine eventually worked by ….

turn off WiFi calling

turn off phone

turn on phone

after network established turn back on WiFi calling 

also then toggled airplane mode a few times and it kicked back in 

[Rtrrt]

Yeah, nice and simple every time you want to make a call!!

what are they doing???

[JonathanB · Accepted solution]

Hi everyone,

Thanks for your patience whilst we've been working on sorting this issue out. We started rolling out a fix yesterday evening, and it should have landed with you all by this morning.

If you've not picked up the 64.2 carrier update automatically, try checking in your Settings, General, About and you can also manually check for the update. Please let us know if you're still experiencing any issues with your Wi-Fi calling.

I appreciate everyone's feedback around this issue. I'll be sharing this to the relevant teams.

Thanks,
Jonathan

[Jerry1964]

Hi,

I have not had any WiFi calling on my phone my partners phone and my father's phone now for about two weeks.

My phone is an iPhone 7 and the two are iPhone 6S.

I have been in contact with my local Three shop and also Three support and both of them were of no help and the best thing that the guy from Three support could say was to cancel my contract ( of which is not an answer).

my post code is : PL26 6DJ

If I put my sim into a old Huawei phone WiFi calling come up immediately.

Please can you help me with this.

regards Jerry.

[disaster]

When you say manually check for the (carrier) update, what do you mean?

I’m not aware of a manual alternative to checking Settings ~> General -> About.

Thank you.

[Paddiewack]

Settings/general/about; then press “network provider”. If there’s an update it’ll be offered to you. The latest version is Three 66.0. That’s it.