WiFi calling stopped working

[GHunt92]

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.

I use BT broadband. I have a wireless router.

I have had the same setup for two years and had no problems until now.

Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.

I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.

Despite this, wifi calling is still not working. I cannot receive or make any phone calls.

I work once a week on call - I need to resolve this ASAP.

Any advice is greatly appreciated.

EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.

[SB44]

Still have the issue so I’m leaving Three. Three have told me two times that the issue is on Three’s side not Community Fiber’s and that they’re working to fix it but don’t know when it will be resolved. They said that to me for the first time nearly two months ago. And reiterated it’s on Three’s side again just last week still with no estimated date for it to be resolved. 

[SB44]

Got the update but didn’t fix anything. Three have told me two times that the issue is on Three’s side not Community Fiber’s and that they’re working to fix it but don’t know when it will be resolved. They said that to me for the first time nearly two months ago. And reiterated it’s on Three’s side again just last week still with no estimated date for it to be resolved. 

[Rtrrt]

I have tried what you’ve suggested still no wifi calling(with Plusnet)

other phones in house on EE are fine so not a Plusnet thing

Are we likely to get a fix soon as I need this and it seems this has been an issue for a couple of months? Will need to go to another network if no fix very soon

[Paolo_B]

Where is the fix?

[Paolo_B]

Still no joy 

[Paolo_B]

Still no joy,Three says problem is with Community Fibre and CF says problem is with Three, I had no issues when I was with o2 until I changed to Three earlier in the year, I went to a Three store to try and resolve and Wifi calling worked there with their broadband. Tried reseting network settings as advised by Three, also turned off wifi calling and phone but to no avail, nothing works and I live in an area with poor reception so I keep missing calls and I can just about make calls if I turn wifi off with just 1-2 bars on my phone. Communication not easy with both Three and CF customer services, I really need to resolve this and my flatmate is also withThree

[PeteG]

It might be worth testing it on a few more Wifi networks. You mentioned that it worked on the Three store Wifi, but not on CF. If you could test on others, it might give an idea as to whether or not it's just CF wifi that's impacted, or if it's happening on other ones as well. 

Pete. 

[Paolo_B]

Thanks Pete, in the Three store it worked with the two different broadband providers they had, the issue is only with CF and Three and CF tell me the problem is on the Three end. Three does not have this problem with other broadband provider and CF does not have the same issue with other network providers 

[PeteG]

Do you know of anyone else on CF who would let you connect to their Wifi and test at theirs? Just to know if the issue is isolated to one CF connection, or all of them? 

Pete.

[Musgrave]

I have this issue at my house too so definitely a broader 3 CF problem