WiFi calling stopped working

GHunt92 · ‎09-06-2025

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.

I use BT broadband. I have a wireless router.

I have had the same setup for two years and had no problems until now.

Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.

I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.

Despite this, wifi calling is still not working. I cannot receive or make any phone calls.

I work once a week on call - I need to resolve this ASAP.

Any advice is greatly appreciated.

EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.

JonathanB · ‎11-06-2025

Hi everyone,

Thanks for your patience whilst we've been working on sorting this issue out. We started rolling out a fix yesterday evening, and it should have landed with you all by this morning.

If you've not picked up the 64.2 carrier update automatically, try checking in your Settings, General, About and you can also manually check for the update. Please let us know if you're still experiencing any issues with your Wi-Fi calling.

I appreciate everyone's feedback around this issue. I'll be sharing this to the relevant teams.

Thanks,
Jonathan

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jr0 · ‎10-06-2025

@GHunt92 there's another post/thread where 3 other users with iPhone are having the same problem and they think it was due to the latest carrier update. Can you check your version?

1) Open Settings: Locate the Settings app on your iPhone's home screen

2)Go to General: Tap on "General".

3)Navigate to About: Tap on "About".

4)Locate Carrier Settings: Scroll down to the "Carrier" section.

5)View the Version: The version number will be displayed next to "Carrier".

dannyB · ‎10-06-2025

Thank you. I tried this and it offered me an update which seems to have sorted out the wifi calling issue. I'm very grateful!

GHunt92 · ‎10-06-2025

I do not have this option. I’ve attached an image so you can see. I am in the UK if that makes any difference, I usually hear the term carrier associated with US mobile service provision.

EDIT - to add, I have looked at the other post you have linked & I can see I am also on three 64.1. There doesn’t appear to be any solution for how to change this on my phone.

PeteFromBridpor · ‎10-06-2025

Hi. Did you solve it? I’m UK. Go to iPhone settings, general, about. When the about screen opens you should be invited to update to 64.2. This fixes the issue. I had to restart my phone after the update.

BridieMac · ‎11-06-2025

Hi, I'm already on version 64.2. I've found that this is an intermittent fault, it's just that this time it went on for days not an hour or so which was why I contacted support as I couldn't work.