09-06-2025 11:25 PM - edited 09-06-2025 11:53 PM
I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.
I use BT broadband. I have a wireless router.
I have had the same setup for two years and had no problems until now.
Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.
I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.
Despite this, wifi calling is still not working. I cannot receive or make any phone calls.
I work once a week on call - I need to resolve this ASAP.
Any advice is greatly appreciated.
EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.
Solved! Go to Solution.
on 11-06-2025 11:40 AM
Hi everyone,
Thanks for your patience whilst we've been working on sorting this issue out. We started rolling out a fix yesterday evening, and it should have landed with you all by this morning.
If you've not picked up the 64.2 carrier update automatically, try checking in your Settings, General, About and you can also manually check for the update. Please let us know if you're still experiencing any issues with your Wi-Fi calling.
I appreciate everyone's feedback around this issue. I'll be sharing this to the relevant teams.
Thanks,
Jonathan
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on 20-09-2025 10:52 AM
I made an official complaint to Three about this the other day so they finally called me, I was told turn off mobile data ( roaming ) and try and if that didn't work, which it didn't, then to turn phone off and on again and this time it worked, so its not really a complete fix as its a Three technical issue which they claim they are trying to resolve, you just have to turn data roaming back on when you leave your place and out of wifi range.
on 20-09-2025 11:02 AM
I’ve done that a million times but nothing. Three says there is a technical problem that they still haven’t resolved in interacting with Community Fiber broadband.
on 16-09-2025 03:07 PM
Hi everyone,
We're seeing quite a few ongoing replies to this topic, but so far as we determined, unless @GHunt92 clarifies differently this was in regards to an issue which was resolved in June with an iPhone carrier update.
I've seen a few posts referring to Community Fibre, if they're your ISP, I'd recommend posting on @Musgrave's recent topic here: https://community.three.co.uk/t5/Network/WiFi-calling-not-working/td-p/62263
If you have a Wi-Fi calling issue with a different ISP, consider creating a new topic, or looking for more recent topics that match the description. I'd recommend including info like what model of device you're using, what ISP(s) you've tested, and any other troubleshooting you've tried, and errors you're seeing.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 18-09-2025 09:55 AM
I have an iPhone 12 Pro Max which I bought directly from Apple so its not connected to Three, could that be an issue?
on 18-09-2025 11:10 AM
No! That makes absolutely no difference.
on 16-09-2025 10:51 AM
Same issue 15/09/2025 so still not fixed!
on 06-09-2025 05:35 PM
I've got this exact issue. Community Fibre at home and can't make or receive calls. Sometimes works if I go to aeroplane mode but not often.
on 08-09-2025 10:06 AM
similar response I gave to SB44.
l tried my three sim on 2 iphones ( I have BT broadband) and as soon I activated airplane mode, I got the "3 wifi calling" indication.
So in my opinion if you and others are having this problem with CF broadband I would say the problem is on CF side. If was on Three side this community/forum would have been inundated with people moaning including myself...
on 19-09-2025 05:43 AM
Three have told me two times that the issue is on Three’s side not Community Fiber’s and that they’re working to fix it but don’t know when it will be resolved. They said that to me for the first time nearly two months ago. And reiterated it’s on Three’s side again just last week still with no estimated date for it to be resolved.
