WiFi calling stopped working

[GHunt92]

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.

I use BT broadband. I have a wireless router.

I have had the same setup for two years and had no problems until now.

Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.

I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.

Despite this, wifi calling is still not working. I cannot receive or make any phone calls.

I work once a week on call - I need to resolve this ASAP.

Any advice is greatly appreciated.

EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.

[JonathanB]

Hi everyone,

Thanks for your patience whilst we've been working on sorting this issue out. We started rolling out a fix yesterday evening, and it should have landed with you all by this morning.

If you've not picked up the 64.2 carrier update automatically, try checking in your Settings, General, About and you can also manually check for the update. Please let us know if you're still experiencing any issues with your Wi-Fi calling.

I appreciate everyone's feedback around this issue. I'll be sharing this to the relevant teams.

Thanks,
Jonathan

[Dd4]

I’m fixed now. Updated software. Turned off and on again. Toggled airplane mode. Back on. 

[JadeF]

Thanks for coming back to update us @Dd4 

Great to hear that you are sorted! 

[DrRamoray]

Looks like they’ve pushed new carrier settings out this evening - just been prompted to update and now on 64.2 which hopefully fixes it? I’m not home yet to test it but worth checking to see if it is available for you and if it fixes it (just go to Settings > General > About and you should get a pop up for it).

Edit: Well now have WiFi calling on train WiFi so guess it has fixed it.

[Girona25]

Thanks, I’ve now got WiFi calling back too following the steps. 

[JonathanB]

Hi @GHunt92,

Sorry to hear about the issues you've been facing with Wi-Fi calling recently. It does look like this is the same issue @Geluk mentioned (thanks for sharing this!).

We're working closely with Apple on resolving this issue, so hopefully it should be resolved soon.

Thanks,
Jonathan

[BridieMac]

Hi Jonathan,

I've had the same issue intermittently but for a few days this last time and spent all day Monday on with Three Support and Apple Support being passed between the two like a ping pong ball. I even ended up doing a complete factory restore on my iphone. As a last resort I went into a Three store and got a replacement sim, this still didn't work so I bought a new iphone. This was a waste of money as it seems it's nothing to do with the phone and all of a sudden my old phone has started receiving texts and can make wifi calls again which suggested to me it was your network at fault.  I need texts and wifi calling as I too live and work in an area with no phone signal and most of the software I log into for work requires a text code verification. If you know about this issue, why haven't you told your support staff? I wouldn't have wasted a whole day and £425 on a new phone (which I now can't return as I've opened it) if your support staff knew there was this issue with wifi calling and texts.

If you know there's an issue, which you clearly do as you're working with Apple to resolve it, why hasn't this information been passed to your support staff please?

Thanks

Bridget

[dannyB]

I completely agree with you Bridiemac. Standing in the middle of a field to get a weak signal in the rain to spend 40 minutes on the phone to a Three Advisor who hadn't got a clue. A Communications company seemingly incapable of communicating.

[Girona25]

Jonathan, is there any sort of timescale you can give that Three hope this WiFi issue will be resolved, hours or days? 

I have no 4g signal at home and completely reliant on WiFi calling for calling and texting so this has been a big issue for me over the past couple of days.