Hi there,
When my previous 12 month SIM-only contract ended, I was offered a new 24 month SIM-only contract through the app.
However, during the process, I had somehow created a new account entirely, with a new phone number, on my new 24 month contract.
Following the advice from another thread, I was able to successfully transfer my old number to the new account by transferring it to a PAYG SIM from another provider, and then back to my new Three contract.
The problem I have now is that I can't log in to my new account, because my email and phone number still logs me back into the old account that had the 12 month contract, which is now expired.
I went to a Three store and they suggested I try the helpline. The automated helpline directed me back to using the app. The app has no options to speak to anyone. The live chat on the website isn't working. I'm stuck in a loop.
I just need to speak to a real person who can help me with this unusual situation I'm in, please. I'm going on holiday later this year and would like to purchase Go Roam passes, but I can't without accessing my account.
Thank you.
