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eSIM for pay-as-you-go

Three made a number of public statements on Twitter about its support for eSIM:At https://twitter.com/ThreeUKSupport/status/1070417499529859074 on 5th December 2018 that “we’re working with Apple on supporting eSIM and plan to introduce soon as we ca...

NFH by • Active
  • 8759 Views
  • 4 replies
  • 0 likes

6 weeks of Account Madness since 3 system update

In the last 6 weeks Husband & I have spoken to approx 15 different (Always Different) 3 advisors. It started when were unable to register the 3 App and a 3 advisor talked us through the proccess and yet we ended up with: Me/my phone number account in...

Samsung trade in offer

Hi there I just got my new Samsung tab s9 ultra and there was a trade in offer with it for a garateed £200 but I have no idea how to claim this offer anyone know?

Whitey by • Fledgling
  • 1546 Views
  • 1 replies
  • 0 likes

Best solution Change address

Unable to change address online or via app, it links to "get in touch" page. Live chat does not recognise my query. Phone call tree does not have any options to change address or speak to a person.What is the process to change address please?

Still waiting for return bags after a month

Hi,I cancelled my broadband service a month ago and was told that I would need to return both my 5G routers back and will get sent return bags and label for these.After waiting 2 weeks and getting emails saying that Three is still waiting for my item...

ParveenA by • Fledgling
  • 1795 Views
  • 2 replies
  • 0 likes

How to replace SIM

I lost my SIM card and trying to get a replacement, Could you please assist me? Thank you Mod note post title edited for clarity

Urgent please - scam, system error or something else ?

@JonathanB  @JohnD I hope that one of you guys can help me to avoid a very messy situation ? I am on PAYG, lots of credit on my account and Add-ons already bought and in the queue until mid-November. My 'phone is used daily for texts, calls and inter...

Avondale by • Rising star
  • 2050 Views
  • 1 replies
  • 1 likes

blacklisting issue

My phone was stolen on 19th August.  I used chat to report it and get it blacklisted.  This didn't get done, so I contacted again and it was blacklisted on 24th.  I received a proof of usage and blacklisting letter.  I sent this to my insurer and the...