3 SIM Only 90 Day Upgrade

[PatK100]

Took a 3 SIM only contract out on the basis that I could upgrade to a phone contract after 90 days.

Now I am told it's a year

Anyone able to clarify this please

[Davidkendrick19]

Cancel and go with someone else, threes a joke totally mis sold! Post negative reviews everywhere so nobody else gets mis sold 

[Originalman]

They have lied to me as well was trick by one of they agents to purchase a sim and after 90 days I could upgrade to any handset with no credit check, this was not the case

[Davidkendrick19]

I've just had the exact same issue I was told a device after 90 days with no credit check as I will have a payment history with three! I'm fighting to get it cancelled with no termination fee, why should I pay to terminate a contract I was mis sold ? 🤔 

[Originalman]

Don't know what going on with three, I was told after 90 days I could upgrade for a hand set, today is 90 days, I try to upgrade but had to do a credit check which it declined, 3 months ago I applied for a contract phone with three unfortunately it declined, I had a call the next day from three telling me about they sim for 90 days as I fail for a handset, I made sure to ask if I would have to do a credit check after the 90 days, I was told no as pass for the sim after 90 I can pick any phone of choice again with no credit check it would just an upgrade for the handset, I even call last week to make of this, now it's a different story and can't receive the handset because of credit check which should not be, all of they calls are recorded and now have to wait 5 days for them to get back to me, at this point I seem to be trick into getting this sim,my son is with o2 and did the same exact thing and have received his handset with no credit check, now I go on the app it's telling me today I can't upgrade 

[Davidkendrick19]

Did this get resolved?

[PeteG]

Hello.

It's disappointing to hear the right advice wasn't shared with you. Sadly, a credit check is required when entering into any finance agreement for a device. The network would be going against FCA rules if it did not perform a credit check prior to allowing the agreement to go through. 

There's no way to work round that, sadly. You can appeal a decision after the credit check if it doesn't go in your favour and you feel it was fair, alternatively, you can wait a while and try again. 

Pete. 

[Seanb22]

They said the same to me and after the 3 months I tried to get a contract phone and was told no it’s a joke really only reason I got the sim because I was told I could get a much needed phone upgrade now I’m stuck with a sim and a phone that is on the verge of breaking if they was honest with me when getting the sim I just wouldn’t of got it tbh 

[PeteG]

Hello. 

It is possible to do an upgrade on a SIM only contract after it has passed 90 days. 

If you're in a 12 month or 24 months SIM contract, the system won't let you upgrade online, it will need to be done with the team on chat or on on the phone. 

I'd generally avoid taking SIM cards purely on the basis of getting an upgrade onto a phone. While it's possible to do it, it's not guaranteed as a credit check will need to be completed as well. 

Pete. 

[Originalman]

Having the same issue today is 90 days I can't upgrade after being told I can with no credit check, today it's a different story I can't upgrade I try to but had to do a credit check which I fail, this was not the deal I live up to my side of the bargain but three have not