3 SIM Only 90 Day Upgrade

[PatK100]

Took a 3 SIM only contract out on the basis that I could upgrade to a phone contract after 90 days.

Now I am told it's a year

Anyone able to clarify this please

[PeteG]

Hello.

It's disappointing to hear the right advice wasn't shared with you. Sadly, a credit check is required when entering into any finance agreement for a device. The network would be going against FCA rules if it did not perform a credit check prior to allowing the agreement to go through. 

There's no way to work round that, sadly. You can appeal a decision after the credit check if it doesn't go in your favour and you feel it was fair, alternatively, you can wait a while and try again. 

Pete. 

[Segs333]

Well Pete, I'm on benefits and my credit has gotten bad ever since I lost my job.. I've been a sim only customer for a year now.. I received a call 2 months back promising me a contract phone after 3 months if I get another sim..I have always paid my bills on time..If 3 don't live up to what they promised me, I will leave all together..This is mis selling..I'm seeing plenty of people complaining about this.. watchdog will be very interested I'm sure of this.

[Seanb22]

They said the same to me and after the 3 months I tried to get a contract phone and was told no it’s a joke really only reason I got the sim because I was told I could get a much needed phone upgrade now I’m stuck with a sim and a phone that is on the verge of breaking if they was honest with me when getting the sim I just wouldn’t of got it tbh 

[PeteG]

Hello. 

It is possible to do an upgrade on a SIM only contract after it has passed 90 days. 

If you're in a 12 month or 24 months SIM contract, the system won't let you upgrade online, it will need to be done with the team on chat or on on the phone. 

I'd generally avoid taking SIM cards purely on the basis of getting an upgrade onto a phone. While it's possible to do it, it's not guaranteed as a credit check will need to be completed as well. 

Pete. 

[Originalman]

Having the same issue today is 90 days I can't upgrade after being told I can with no credit check, today it's a different story I can't upgrade I try to but had to do a credit check which I fail, this was not the deal I live up to my side of the bargain but three have not