Hello,
I got a Three Pay As You Go plan on July 15th and ported my number. When I first got the account, I was told a Direct Debit would take from my account and this would fund the account. This never happened.
So after being without phone services, I added a £10 top up to my account yesterday through chat because that's what one of your agents said I should do. However, it failed to show up in my account. He asked me to add it again despite it being charged to my card. After I pushed back, he manually added the top up but said he was struggling to convert it into a data pack.
He asked me try again in a week, after I pushed back asked me try again today. The issue repeated today and now I'm told to "try again in a few days" and your team have reiterated there is no resolution time for this issue.
Now, despite paying £10, I am unable to use my phone. Your team cannot seem to give me a timeframe.
What should I do to actually get services on my phone?
