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App help

Saminamusani
Fledgling

5720F8B7-2539-40AF-BF4C-9F222D0DDC37.jpeg

So three is not letting me log into my app for some odd reason, been happening for a while. I contacted customer service through live chat but they ended the conversation before any solution was offered and the three phone call is useless as it’s automated so you can’t express any concerns and they robot just cuts the phone on you too. I have been trying to change my direct debit for the 1st of every month but no one is allowing or helping me to change it. Im absolutely frustrated 

4 REPLIES 4
sc1999
Local celebrity

Have you tried to login online? Go to the main screen on the community and click on the big 3 and try to login from there.

Saminamusani
Fledgling

Yes I have done that i get the same message 

JohnD
Community Support Team
Community Support Team

Hey @Saminamusani 

That's really unusual. 

Just to confirm, have you tried to re-register for My3? After some changes to our systems, it required customers to re-register but using the same details as were originally used. 

If you can confirm this for me we can look into getting this sorted for you. 

Thanks

John D

Saminamusani
Fledgling

Yes I’ve tried to re-register and it still says the same thing with the same message. I’m actually concerned