Accounts and services - Get support for Three services

Getting an e-mail from 3

I am having to leave 3 because after they shut down 3G my phone couldn't receive their 4G signal. 3 has promised no exit fee from ending my contract (beginning of next month) but I would like to have it in writing in case their computer system still...

Canada- 28 day Go Roam pass ATWX not working but Roam data passport does

While in Canada, the 28 day Go Roam pass ATWX is not working for us - since the 26th of September 2024.The phone is a Samsung Galaxy S21 5G and is, according to three, supposed to work in Canada.Indeed, it does, as I can use it to phone the three tec...

My3 app

Have got an iPhone 6s Plus. All updates have been done. My Three app does not open up when I press ‘my account’ to check my bills etc. 15.8.3 is my current IOS installed version. Any help to rectify this issue will be really helpful.

Need Help to acquire Proof of Usage!!

My phone was stolen last 31st of August 2024. I have been with Three customer service, both in live chat 10 times and numerous phone calls for the past 4 weeks just to attain this document. They keep on telling me that there is no record of usage in ...

Miss sold

I swapped from o2 to three 3 months ago in August. At the time I asked can I use this in Florida etc. I purchased a sim only And a router for the caravan I could caring back and forth to home.I popped in today to double check My needs and what I want...

Query note

I have made query with three about my complaint, three escalate my case and I just got email that's says there is an update on my query, I can see there is new note in my query from three but I can't open it, can anyone let me know how I can open it?...

Issue accessing my mobile broadband account.

Hi, I have recently purchased a 5G mobile broadband hub from three and when I try and log into my account the website says it has sent a text to a number with a pin. I don't recognise that number and of course I don't have a three mobile number a...

Logging in

My wife, Julie , passed away on 10 August 2024, account number 9******** when I attempt to login to my account 1******, I STILL get the message, "Hello JULIE *****" Account 9****** John B**** 07*****

Wrong default credit report under a different name!

Three reported a default on my credit report under a different name which i didn't know until today because i am applying for a mortage. You basically destroyed my Equifax Credit score and no liability? I need this fixed now! What kind of joke is thi...

Roaming Does Not Work - 3 Mobile Support Unhelpful

While roaming in Greece, a go-roam location, my partner and I (both with Three) were unable to use our roaming data allowances. As best I can tell, this is related to the Auto-Renew 5Gb bonus as it shows 0kb roaming available.I have been unable to ge...

Account and services

Conversations