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Can't Pay Bill Online

Hello, I was wondering if anybody could help. Anytime I try to pay my bill online, it always rejects it. This isn't just from my debit card either, I've tried 3 different debit cards and a few credit cards and it instantly rejects them Everytime sayi...

Can only find 2 of my 3 accounts on line

Hi, I have 3 numbers, my phone, my home hub and my mobile Broadband, but only the the first two seem to be accessible on line, any help gratefully received, I can’t seem to find anything relevant in the app and the ‘contact us’ link doesn’t work…

Need help to recover old ebill

Hi,I request your assistance in retrieving my eBills for the period from November 2022 to June 2024. I have made this request multiple times—on at least four occasions—through your customer care team. Each time, I was assured that the eBills would be...

Anu1985 by • Fledgling
  • 588 Views
  • 1 replies
  • 0 likes

Roaming Work for the 1st day out of 4 days in Spain

I’m in Spain for 4 days with 30Gb Pay As You Go package which allows data roaming up to 3Gb. The roaming worked just fine.However, the data allowance ended up at 0.1Gbp/30Gb left on the first day. So I purchased a new package, 60Gb Pay As You Go pack...

pn by • Fledgling
  • 976 Views
  • 3 replies
  • 0 likes

Mis-sold Insurance

I am writing to formally escalate my complaint regarding the mis-selling and silent downgrading of my Full Cover Insurance (T4) policy.From the start of my contract in 2023, I paid £13/month for Full Cover, as reflected in my contract summary and eve...

Default

I’m genuinely beyond annoyed now, the customer service has been an absolute joke. I’ve had an increased Direct Debit payment taken in November 2024, called to query this and was advised it was due to a payment that should have been taken in April whe...

Scottc23 by • Fledgling
  • 1315 Views
  • 5 replies
  • 0 likes

Credit check rejected - never missed a payment

Hello, My phone contract expires in 3 days so I went to get a new one and it’s saying my credit check has failed. I haven’t missed a payment from Three in the 3 years I’ve been on it with my last contract, I earn enough, and my work even contractuall...