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Conversations

Existing Customer EU Roaming

As my contract was started way back before 1st October 2021,I believe my existing Call, Text and Data allowance with be honored in the EU without additional charges (please correct me if this is wrong) My query is... If I purchase a data boost packag...

Macca47 by Fledgling
  • 284 Views
  • 1 replies
  • 0 likes

Customer services

      Conversation ID: b72abb28-4325-4822-b820-779f825fecd8Fri, 2 Aug 2024, 13:50:18 BSTYour chat transcriptHere's a record of your online chat with Three todayYou: YesYou: Please transfer me to someone who can helpAgent: I will transfer you to relev...

Bills

I need some old bills from a previous contract, I have spoken to 3 different people on 3 different occasions and all of them have said they can see them and have requested they are sent to me. I have received emails to say my query has benn closed an...

Sarah1 by Fledgling
  • 172 Views
  • 0 replies
  • 0 likes

Leaving Three

Very sad to say after 15 years+ I will be leaving 3 network. In all honesty I’ve never had a problem with the network, however what they are wanting for new plan + device is ridiculous, and the fact it looks like I have to pay to keep/transfer my num...

Ffion83 by Fledgling
  • 279 Views
  • 0 replies
  • 0 likes

Go Roam???

After over 20 years of being with Three, and often more than one contract (kids and partners) they can Go Roam. Does anybody understand the charges and what is the best way to Go Roam? Nah. Last year, had a mare. Partners contract ran out and switche...

Charged for non EU roaming when I had an E-sim?

My most recent phone bill was a lot higher than I was expecting. The main charge was non EU roaming. I had an e-sim while I was away in Albania in June which I used the whole time I was there. Am I meant to be charged from 3 when I used my e-sim the ...

Lizzie1 by Fledgling
  • 567 Views
  • 4 replies
  • 0 likes

Dodgy sales phone call

Just had a phone call from this number, 02032193038, they asked if I wanted to upgrade, but if I did I would get a phone call from the distributor in the next 24 hours and would need to pay £35 shipping charge.

I cloud subscription

I cloud have contacted me and say thst my photos will be deleted if I do not pay a subscription. Before I do this I need to know if this is genuine.

KateC by Fledgling
  • 483 Views
  • 3 replies
  • 0 likes
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