Accounts and services - Get support for Three services

The customer care tricked me into a getting a new sim, cannot cancel it before cooling off period

I tried to get an upgrade, but they gave me new Sim card instead. My phone didn’t have two sim plots, so I tried cancelling it. The customer care team said they did it but no confirmation email yet. They are so inefficient

Early upgrade delayed without any contact from three.

I have upgraded my phone and paid a hefty fee to upgrade early. On choosing the phone I wanted it said that I can’t pick up but if I order before 8pm I’ll get it next day. It’s now been 6 days and after finally getting through to someone they have to...

Checking data usage (UK) on a dumb phone - SMS option?

UK Three Mobile customer here. I got my 12yr old son a dumb phone for phone calls, emails and texts only. Set him up with a SIM only plan with me as the account holder. Now he wants to know how to check his data balance — obviously he can’t use the T...

I didn't understand

I didn't understand my billing

My £1 drink at cafe Nero has disappeared why? Octopus energy are still giving free Nero drinks

Where has the £1 drink at cafe Nero gone, it is not showing in my rewards anymore. Octopus energy are still giving me a free cafe Nero drink and their app and customer services are brilliant maybe Three could learn something from them.Jan

Top up

Top up by voucher 30£ wend try to add on it saying have to do 5£ add on ??? 30£ is only credited and I need the the add on for my work , is anyone else having the same issue... ty to do the live chat my response back was my question ...

Contract ending

My contract ended on 22nd of August, as yet I have not received the promised letter or email from you to show me my options for new contract?

Change ownership of account

Hi guys, I just wanted some insight on an issue I’ve been having. My contract is currently under my brothers name, which was done with the intention that I’d pay for the contract and have ownership of it after a few months. I have contacted three to ...

I bought an add on for £12 -, but they charged £15 where I now have a £12 add on and credit of £3

I bought an add on today for £12 of 10GB, but have been charged £15 and now have credit of £3 which I don't need since calls are included in the add on. Why was this happening?

Credit Limit and Worldwide Data Cap

Why is it not possible to change Credit Limit and Worldwide Data Cap through the Three App, nor three.co.uk ? A family member on another network can do both of these things online in a few clicks, yet so far it's taken me over an hour on Live Chat an...

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