Hi @Akloo,
You've posted to Three's customer Community rather than contacting Three directly, so this space is more intended for customers to discuss issues with each other, and provide feedback on their experiences. We can't access your account, or make changes from here.
Here's some more info about switching provider or cancelling. And if you need more help please find all the ways to get in touch here.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
