Accounts and services - Get support for Three services

Data pack disappeared before end date

I bought a 10GB data pack that was activated on the 19th of October. Since switching to the three main app instead of the PAYG app, this was not accurately displayed but I still had data allowance. Since this weekend, my remaining cash credit was use...

Account service

Hello I can’t log in my account

Voicemail wont deactivate

Could someone help please, I'm a new 3 customer & have called 4 times now with regards to deactivating my voicemails as I dont use voicemail and I dont want anyone to be able to leave one, haven't even set it up... 3 chat and cust services both advis...

Reinstating deactivated phone number

Hello! My phone number was deactivated a few days ago for lack of activity (I've been abroad), and I'd like it back if possible as I've had it for 10 years. Is it possible to reinstate it?

Reregister and losing your mind...

Ok, I've been trying to get into my account, spoken to numerous people, on the phone, chat bot, CS etc and still nowhere. They are calling back tomorrow, all I do is repeat the problem, they get me to jump through hoops and still no luck.I am 70, hav...

Best solution Cannot Topup

I am a 'Pay as you go' customer. I normally top up monthly using my debit card by calling 333… Simple...But today there seems to be an issue? I get as far as using my registered card, and the automated voice says there is a problem and try later… I t...

Can't call, text or use data allowance from my add-on

I purchased the 3month all inclusive add on for £90 on the 2nd of Nov and its now currently showing as having no credit/data

Best solution iPhone 15 pro max delivery

Hi,upgraded my device to iPhone 15 pro max blue 256gb on 04/10 - showing as been in stock online last few days but still not recieved mine. anyone else had any luck?

Registered Email Addresses for multiple contracts or accounts

I have five accounts across four people in my household that were all registered under one email address. Since the "upgrade" i was told to re-register under separate email addresses which was a nightmare. To do this I had to use a "spare" email acco...

A nice gesture from Three

I received a nice text from Three this morning to advise me that they had added £10 credit to my PAYG SIM. The text gave a reason that was not easy to decipher - "INC ADJ" - but I have not been aware of any interruptions in service recently. The Thre...

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