Accounts and services - Get support for Three services

Is it possible to get back an old number that is not in use

I have been on a pay monthly contract with you for 10 years. A few years ago I requested to change my number. Is it possible to get the old number back on a new sim? It comes up as not recognised if you call it, so has not been reallocated.

Scam or genuine calls?

Since last week I received some calls from different numbers saying that they are calling from the department of promotions of three and offering me a very interesting deal to change my iPhone if I take a plan of 24 months, I really think they are sc...

Login issue

Anyone else's got the problem when you login you should receive 6 digit pass code go forward and login but that code never arrives?

Genuine Three number or Scam?

Hello, I received calls from different numbers last week and today from these numbers saying that they were calling from Three promotional departments: 013138173800131381438301146979115016152414250130686621202081299424 are these numbers genuine prom...

I want to make a complaint.

I am being charged for a phone which was cancelled in 2019. I want to make a complaint and speak to a human. How do I go about this?

Cancel eSim for Samsung Watch 6

Hi all,I have a Samsung Watch 6, this has the e sim activated but have had issues with it so want to cancel this from my account. I popped into my local store, they cant help, so I contacted 3 online chat and they suggested the following.Agent: Go to...

Go Roam 7 day Pass

Hi AllGoing to Spain in march,do i buy the 7 day EU pass now or day before i set off for Spain,if i buy now does it just come in to play when i connect to a signal in Spain ?? and im there for a week which goes in to 8 days anybody know what i will b...

G0 roaming when on holiday in Australia

How do I set up Go Roaming with a spend cap for my holiday in Australia ?

Appalling Kafkaesque Dealings with Three

On Tuesday 13 February 2024 I contacted Three Customer Service both by phone and chat. I explained that I was not able to view my bills when I log on to the App or on the website. A very simple request, one would think.After around 50 minutes talki...

Paying for extra contact I don’t have

I upgraded my 2 daughters phones to contract phones as they was on a Sim only deal and needed new mobiles. one of my daughters kept her old number. I’m now being charged for 3 phones when I only have two. I’ve tried to explain to three but they don...

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