Billing after cancellation

[hiroshi]

I terminated my contract in February 2024 and paid the penalty on May 24th.

So I thought there would be no payments after June.

However, on June 24th, 13.81 pounds was paid from my account to Three.

my question is as bellow

1. Is my contract still ongoing?

2. How long will my payments continue?

[Clever-Trevor]

Ditto,

They are a nightmare - you think it’s cancelled but later find not fully cancelled ! Been there - had that ! - Ombudsman sorting them out!

what a pain they are 

[MZone]

Please contact Customer Service team to look into this further as we have no access to your account on here. 

[hiroshi]

I can't get enough support from Autobot on the web or the APP help page.
I would like to communicate via email