Accounts and services - Get support for Three services

is there an email address to get into contact with three?

I have been having issues with my bill and tried to use the online chat and have spoken to an agent multiple times on the phone however, my issue has not been sorted and I believe it will be easier over email. I was just wondering if there is a direc...

Requesting addon cancellation

Hello, I'd like to be contacted by 3 to cancel my addon. Your app is fundamentally broken, and I thought I had cancelled it 3 months ago. Therefore I'd like an addon refund for this month as well for the trickery employed by 3 to keep me paying.

Can you make regular device overpayments?

I've recently upgrade 2 of the 3 handset contracts and I have moved from the legacy contracts (1 payment) to the new device and airtime payments (2 payments per contract). I was wondering as I've come across a webpage from Three that states you can m...

Requested proof of usage

I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from...

One account or separated accounts

I have 4 pre-paid SIM cards for all my family.Should I open for each SIM card an account or create only one for all SIM cards?Thanks

change of ownership of the 3 connection

I am using a 3 connection from last three months. Right now the ownership and payment of my sim card is with my uncle and now I want to change it to my name. I have made call to 3 customer service and they replied that its impossible to change the ow...

SPENDING CAPS CHANGED ON ALL ACCOUNTS!

Why is no one talking about this and why are three getting away with it? Thought it was sus myself and my mums spending caps of £0 that was set when setting up contract have now all of a sudden disappeared and we have both been charged extra on our b...

New account verification method from three support

Hi,I got a call from Three and staff on other side ask me to verify my account. I provide my details and then she said I will send a 4 digit code to your mobile. This was something new for me. When I ask that why to provide code sent on my phone then...

Best solution Can't top-up

Today morning started with a message from Three they can't take money from my card (top-up every month)I deleted my plan, created new (the same), try to add my card and pay, and they continue saying something gone wrong. I have enough money on my ban...

‘Computer says No’ - Move from Pay Monthly to Pay As You Go

I’m on an Advanced Plan which is out of contract and I want to switch to Pay as You Go and keep my number. I called 3 Customer Service and was passed between 3 different people who kept offering different contract options which did not suit my needs...

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