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Upgrading with a week left

Hi all,I'm due to renew/upgrade my contract on the 8th (a week from now) and after checking my options I'm still going to be charged £25 just to renew early even now!Do I need to wait until the actual 8th so I'm not paying anything extra or am I goin...

Squinee by • Fledgling
  • 855 Views
  • 2 replies
  • 0 likes

Best solution Change of surname

How long does it take to for your surname to change in your account when you request it? My contract is up in a few weeks and I cannot renew it until the surname on my account matches my new surname with my bank

Lmac by • Fledgling
  • 656 Views
  • 1 replies
  • 0 likes

Motorola G6 - Data but no voice calls

I pay for 5 phones a month, one of which is for my mother-in-law who is 87. Her phone (Motorola G6) is supposedly 4G compatible (I checked last time she came to visit, she lives about 100 miles away) but today, whilst she had data and was able to cal...

Skey by • Fledgling
  • 8500 Views
  • 17 replies
  • 5 likes

Data packs

when your data runs out and your add on is still active, why do u only give options to buy expensive low data packs with your balance, I bought a £15 top up hoping to buy a new high data add on and I couldn't get it as my addon was still active, usin...

Smokey by • Fledgling
  • 617 Views
  • 1 replies
  • 0 likes

Three upgraded me, and removed my service??

I am so upset because I am now 3 days without service. I cant text or use my data. Imagine in August I have asked Three to upgrade my contract to a sim only plan which they did via chat. Then the team made the mistake of cancelling my contract. I the...

Request for email address change

Dear Three Customer Service, I hope this message finds you well. I am writing to request a change to the email address associated with my account because my current email address is a school account, and I will graduate and I will no longer have acce...

N.C.G

I'm increasingly disappointed with Three's customer service. It's getting worse and worse.

Beto by • Fledgling
  • 658 Views
  • 1 replies
  • 0 likes