Accounts and services - Get support for Three services

Contract being rejected

I applied for a contract with affordable mobiles who couldn’t honour the handset so cancelled the order and reordered with Fonehouse. They managed to mess up the order and my sims for my son and daughter went through but my handset contract got cance...

Separating my Number

currently my number is under my dad's account I have tried to separate my number on several occasions as I pay the bill from my bank account but no one is helping or will speak to me as I'm not the account holder.How is this possible when it's my nam...

Unable to login to three+

When I try to log into three+ app I get the following error. (I’ve been using this password for quite some time, and biometric login was also enabled, which worked all this time)“Please try again later.Sorry, you've tried to log in with the wrong det...

I need a proof of usage because my phone is broken

I need a proof of usage because my phone is broken so I apply a claim i need a submit to proof of usage

How to remove previous ongoing plan to add new one?

I want to remove my previous ongoing plan with the new one but they give a notification that i am not allowed to use two data packages at one time... In Short, now i need to remove my previous plan to add the new one..

fraudulent account setup in my name and address

what is the direct contact for the fraud team as they need to close this fraudulent account setup in my name ASAP so my credit score doesn't get damaged by the unpaid bills.i dont want a general customer service number, i need to speak to someone wit...

STOLEN SIM - CANNOT LOGIN TO REPLACE SIM

HelloI need to access my 3 mobile account using my number and verification text but my sim was stolen and I need to order and replace. Please help me login without it. M

UNLINKING EMAIL

Hi! I want to changed may email address because I accidentally put a wrong email adress.

One Time Password issue with reregistration

I am trying to reregister my account. I've tried this via the app and on a browser. When I try to do, I am eventually asked for my phone number, which I input correctly. I am then faced with the error message: "This number doesn't match our records. ...

I have an issue with my bill for contracted sim

I received a message about due payment. I am confused about this

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