Proof of purchase
I've been waiting for proof of purchase for over 2 weeks. Each time I am falsely promised that my problem will be resolved within 72 hours. But, every time, after 72 hours, absolutely nothing changes.
Account and services
Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
Conversations
Roaming Question
I have an unlimited SIM from 3 and I'm going to Gran Canaria next month for 7 days I'm just wondering: How much data can I use while I'm away for the week?Will I get charged?Do I need to buy one of them 7 day EU Go Roam Passes?If I buy the pass how m...
Three are charging me twice on the same phone
Hi, i bought a deal online using Three and that came through but with a new phone number. I rang Three to move my old number across and the operative told me i had a chance to move to a cheaper deal as i dont need the unlimited data. I agreed, they...
My plan billing
hi three I was debited an extra amount of 36.94 after my monthly agreement debit of 82.91 has been made which is a total of £119 . Pls can I get an explanation for this or a refund thanks
App purchases of add-ons don’t work
After recent updates, the app now actually lets you select an add-on and pay for it. But still the purchased add-on never appears next to the plan and I never receive any confirmation emails or messages.Now that may well be because I should already ...
Missed payments reported to credit companies
Three have reports missed payments for March and April to creditors but I made the payments for each month. I've checked with bank and on my payments on the three app and the payments were made each month.I only nnoticed something was a miss when Cle...
Hi. How to convert £10 credit to £10 data pack? Thank you
Hi.How do I convert £10 credit to £10 data pack with Three? Thank you.
Stolen Phone - Google Play/Tiktok Coin Charges
My pay monthly phone was unfortunately stolen on the evening of the 3rd of March. The next day, I did all the usual things you would do in this scenario. However, it came to light a month later when I came to pay my phone bill, that the thief had pur...
sim swap customer enquiry (no, it has not happened to me...yet)
Hi,Sim swapping is on the increase and is used to bypass 2FA via text codes, and not all sites allow other, more secure authentications.Can you tell me what protections 3 have in place to prevent sim swapping/hijacking? After a recent identity theft ...
