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Leaving Three

Dear Three,I am writing to formally express my dissatisfaction with the experience I’ve had trying to cancel my mobile broadband service.When my contract was due to end, I decided not to renew, as I wanted to explore other options. However, the proce...

Roaming

Hi I'm trying to get roaming while in Poland I thought I could get it through my plan I dont want to be charged extra when I get home how can I find out if I'm not getting charged as I cat get into my account x

Kaza by • Fledgling
  • 628 Views
  • 1 replies
  • 0 likes

No tracking ID after sending proof of purchase

HiMy phone was replaced last year by insurance company and now few days back I lost my phone. I have been asked to mail my proof of purchase that I received from my insurance company to proofs@contact.three.co.uk. I have already done that multiple ti...

gh0st007 by • Fledgling
  • 950 Views
  • 1 replies
  • 0 likes

My3 app not working after update

The app won’t let me access my account been trying to since the update and it’s really starting to bug me even online browser I can’t access my account 

Jay2 by • Fledgling
  • 2155 Views
  • 5 replies
  • 0 likes

Suspicious call claiming to be from three

I recieved a call today from a private number claiming to be from three. They said it was to upgrade my plan as I'd previously been declined for a new device plan. They claimed on the phone that I could now get a phone, but I had to get back to work ...

Proof of use and proof blacklist

terrible service from 3 recently I lost my phone and my insurance company asking for proof of uses and proof of blacklist and it’s been one week and maybe I chat with them 3 to 4 times and still I haven’t got when I chat with them they always saying ...

jaydeep by • Fledgling
  • 778 Views
  • 1 replies
  • 0 likes

Auto renew add on

I purchased a pay as you go sim for £10. Then purchased an add on of an auto renew data pack using a credit top up. The add on expired 4 October I then topped up my account with another £10 does my add on auto renew for another month or do I need to ...