Hi @casey,
Welcome to the Three Community, this is a customer forum rather than customer services, so we can't access your account or billing information. We'll be happy to help with advice, or with pointing you in the right direction for more help, but we'll need more info to understand the issue.
Can you let us know a bit more about what's been happening?
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
