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Conversations

Got topup every month

Hi, I'm Mastura from Malaysia. I have used three simcard Oct 2023 just for 2 weeks during my vacation to UK. During there, my data was ran out and I have call the customer services to topup my data for 10Gbp. Since I'm going back to Malaysia, I notic...

Error when trying to transfer my old number

HiNew customer here.I tried to complete the form for transfering my old giffgaff number. After completing it it give me this error : Oops, looks like a technical problem. Please try again.Why is not working?   

Kekulus by Fledgling
  • 726 Views
  • 1 replies
  • 0 likes

Cancel add on

Hi, I'd like to cancel my Monthly 1GB Boost add on. I've tried looking in the app & online but there's no option to remove the add on. Thanks for your help Steve

Forced apps after Software Update

Absolutely disgusted by Three's latest money-grabbing scheme that forces game downloads after a Software Update.As has happened with all software updates in recent months, when the latest Samsung/Android update happened this morning, Three forced me ...

Login to my 3 account error message

I am unable to login to my account. Results in error code 2147483648 Host name mismatch with SSL Certificate. Funny (not) as this is happening after 3 Tech Support have been messing with my account - trying to get the mobile data to work with Swann C...

RB1 by Fledgling
  • 825 Views
  • 1 replies
  • 0 likes

Proof of usage

I requested proof of usage on the 12th of March 2024. I'm still waiting for it. Can someone help. I messaged John directly but no response. 

3264Iqra by Fledgling
  • 955 Views
  • 2 replies
  • 0 likes

Name Change on Broadband and Mobile Account

Hi there. I have emailed the <email removed as no longer in use> three times now with the relevant documentation and information that I need to update my surname on my broadband and mobile account. This situation is unique and sensitive and I don't w...

How to find last chargeable usage on my account

I’m attempting to find the last chargeable usage on my account so that my account isn’t cancelled beyond the 180 day window, but the usage listed at https://www.three.co.uk/account/billing-events/unbilled doesn’t appear to go back far enough so I can...

jeffcole by Fledgling
  • 781 Views
  • 1 replies
  • 0 likes

Plan price increases after adding to basket

My plan is expiring and I was offered a deal at £11/mo which suited me. I added this to my basket but it was then shown as costing £18/mo! I have screenshots showing this but uploading images seems to be a faff through this interface.

Kk

Hey, my phone does not work,I still under a contract for 9 months .  

Kinga by Fledgling
  • 1114 Views
  • 3 replies
  • 0 likes