Account and services

PAC code

Tried to get a new plan, and I was asked get PAC so I texted PAC to 65075 according to the instruction on the website https://www.three.co.uk/shop/addons, then 65075 asked for my DOB, both texts were charged additionally but it didn't give me PAC.Thi...

90 day PAYG option.

Has the 90-day PAYG option been removed?Loading up add-ons on the desktop still isn't working properly (the show more link does nothing), and it isn't showing through the app.

Pac code

I need to chnage my phone number

I need to change my phone number due to harrassment 

Account suspended

HiyaI upgraded my pay as you go monthly £10 and addon 14 days unlimited as I was going on holiday to Germany. I thought this would cover me in case I can’t use Wi-Fi. Well, even though there were no issues with payment, my account has been suspended ...

Cancelled in 14 day cooling off period but still charged

Hi I had three broadband last year and cancelled in 14 day cooling off period and they tried to take £403 despite speaking to them and they said ‘’do not worry I have written clear notes on the account and you won’t be billed a penny’’ but I kept get...

I can't use three app

Any time when I want to use app .said account is closed 

Student Saver SIM - another month, still same problems.

Yet again, my "Student Saver SIM" has disconnected at the stroke of midnight on the 1st of the month despite having several months left to run.Three keep assuring me it's fixed, but the same thing keeps happening.It's really frustrating.

Keeping current sim and phone on a new contract

Guys I cant seem to see an answer anywhere for this.Basically I have an older phone im happy with that uses a micro sim. My contract has run out so I can upgrade but newer phones I can choose from use nano sims. So my question is if I choose a new ha...