Roaming
We have a contract with three on both our phones, Going to USA and reading on here about the problems customers are facing using phone there. What are we supposed to do to enable phones to be used
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My contract with three is almost finished
Hi.My contract with Three is almost up and i want to switch to pay as you go as it seems to be cheaper. can i keep my number doing this.Many Thanks
Charged 25 payments for a 24 month contract
I was on a 24 month contract with three which ended on 1 August 2024. On the final day, I requested a PAC code to keep my number and I inputted this with my new sim with a new provider. I received confirmation texts from three that my account was suc...
Transfer number Three to Three
Hi,My husband has a Three contract and my number was on as a sim only contract as a family and friends extra. This month i took out a new pay monthly contract with Three and want to move my number, that ive had forever without issue, over. I have spo...
Order cancelled 23.45 night before delivery
I ordered a iPhone 15 pro max on 24/08/24 as my contract is ending I went through all the motions ( security credit check etc ) all had gone through and I was told that DPD would deliver new phone on 28/08/24 . I go to check my emails this morning an...
My prepaid Number plan is expiring today.
I have a prepaid number. Its validity is expiring today and i am not sure how to renew it for one more month or from where i can choose any suitable prepaid plan. Please guide
Checking data usage (UK) on a dumb phone - SMS option?
UK Three Mobile customer here. I got my 12yr old son a dumb phone for phone calls, emails and texts only. Set him up with a SIM only plan with me as the account holder. Now he wants to know how to check his data balance — obviously he can’t use the T...
I didn't understand
I didn't understand my billing
My £1 drink at cafe Nero has disappeared why? Octopus energy are still giving free Nero drinks
Where has the £1 drink at cafe Nero gone, it is not showing in my rewards anymore. Octopus energy are still giving me a free cafe Nero drink and their app and customer services are brilliant maybe Three could learn something from them.Jan
Top up
Top up by voucher 30£ wend try to add on it saying have to do 5£ add on ??? 30£ is only credited and I need the the add on for my work , is anyone else having the same issue... ty to do the live chat my response back was my question ...
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