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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3667 Views
  • 0 replies
  • 9 likes

How do I make a complaint to 3

I have been with 3 network for 11 years. Last December I decided to upgrade my fone and contract. In the 3 store they offer me a new fone and free tablet, not what I wanted but he said it's all we can offer you. Told it would be £32 a month, but it t...

Terrie by Fledgling
  • 4243 Views
  • 3 replies
  • 0 likes

Change of details on my contract.

So I have recently bought a new contract and my name on the contract is wrong because apparently the guy selling it to me is probably stupid for not having the ability to read out my name from my ID document or have the audacity to to ask me.   I hav...

Cancelling mobile broadband contract

So after months of issues with my connection, I have had no choice but to find an alternative provider. However cancelling my mobile broadband contract seems to be the most difficult thing to actually get sorted. Apparently there is a specialised tea...

Loyal customers of Three for 10 years and now this!!!

We have been Three clients for over 10 years. We renewed our rolling 24 contract last September after receiving an email from you. We renewed and were assured  all conditions would remain the same and in particular,  that we still qualified to keep G...

Ginger by Fledgling
  • 753 Views
  • 2 replies
  • 0 likes

Cancel my add-on please

I would like to cancel my add-on. I can see in the app it says if it's less than 48 hours before my allowance refreshes I need to call you to cancel my add-on. I am trying to call but there is no option for this

23 epic Samsung prizes

Hi everyone, I received an email in Feb saying that I won the 23 Samsung prizes which was amazing. I sent a reply email stating my name address and stuff like that. They haven't sent a reply email and I don't know when the items are being sent. Hope ...

Adam535 by Fledgling
  • 1410 Views
  • 5 replies
  • 0 likes
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