Accounts and services - Get support for Three services

Fraudulent SMS Messages (charged without texting)

Hi,I'd like to report a phone number associated with a fraudulent message that appears to have been charged without any such text originating from my device. I was wondering why my balance suddenly drops when there's no activity and this only became ...

Cafe Nero code not working

Cafe Nero code on Three+ app says code has already been used. Has said this for almost 2 weeks now, same with my family’s app.

Disconnected sim

Hi. My number was recently disconnected without any warning whatsoever and it’s very important I get it back. It only happened a week ago and I’ve been trying to get it back urgently. The number is tied to a few of my email accounts as a 2 step authe...

Contact three from abroad to cancel my sim. However contact numbers listed on their website not work

I would like to contact three from abroad to cancel my sim. However contact numbers listed on their website doesnt work. Any email that I can use please? Their live chat doesnt work abroad as well unfortunately.Thank you

Manoj - Complaints Team - Great Service

Three have been a pain for months in sorting out my account. I wasn’t getting anywhere and getting fed up with the amount of letters being received by them.Manoj from the complaints team managed to do what everyone else couldn’t in less than 15 mins....

Best solution How to register on-line and app account when using Three 5G router and not a mobile phone

I have a Three 5G router and I am very pleased with it (although the speed varies, but that is to be expected). I have received an email saying my (first) bill is ready and that I can manage my account on-line.Unfortunately, when I try to create an ...

Number disconnected during porting process

Hi, have been a Three customer for a couple of years. Was looking for an upgrade but wasn’t a fan of the deals on the Three website so I looked elsewhere and found a new contract on Affordable Mobiles that worked perfectly for what I needed.In the ch...

Stolen phone with sim only contract

Hi, I have an extrasim only deal with my 3 contract which my son uses, his phone has been stolen today, what can I do and how di I find out how long I have left on the contract?;

In Store Identity Requirement

I've just been into a 3 store to investigate a SIM card connection issue. It requires a manual connection reset each morning after my phone wakes up. Store CA suggested a new SIM card. OK. But then CA wanted a Govt ID hardcopy eg photo driving li...

Ireland-Daily Roaming Charges

I live in Northern Ireland and cross the border to Republic of Ireland frequently. Ireland and Isle of Man are exempt from daily roaming charges as per the 3 website but I am now getting a text for £1.67 exc vat when I call a UK number. It is also ...

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