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Ness
Fledgling

I down graded from monthly contract to sim only. Your still billing on on the old contract,  please advise 

2 REPLIES 2
Maxine
Community Support Team
Community Support Team

Hey Ness,

@jr0 is correct, you'd have to speak with our Customer Service Team to look into this as we can't access customers accounts from Community due to security reasons. The team will be able to check why these extra charges have occurred and look at rectifying your bill.

Maxine



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jr0
Established

Hi @Ness

please contact Three support, either by phone or chat. You posted on users community, I'm affraid no one here can help you with this kind of topic