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4 hours ago
46 minutes ago
Hello, Charlene.
You are correct, the direct debit is supposed to be automatically collected. It might be worth checking your bank account and the My3 account to see if the direct debit is still active on both of those systems.
If it is, I'd recommend speaking to the Support Team in order to check why the direct debit was not collected as expected.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
4 hours ago
No good asking about account issue on a user forum; call 3 directly on "333".😀