CRS Messages

[DLC1ne]

Good Morning, 

I have been a loyal customer for a number of years now. Since the 25th of July , I have been constantly contacted by a company called CRS stating that I owe them £53.44 on behalf of three. However, I have not missed a bill payment for three and I have contacted three for proof of payment and a clear statement saying I do not owe anything. They gave me what I asked for and I forwarded it to CRS . As of two weeks ago, they have responded to me saying that three has had no correspondence with me on this matter. Please help me as soon as possible, the constant email and texts are beginning to unnerve me. I was told to contact <email removed as no longer in use> nearly two weeks ago but I haven't heard anything. I only have one account associated with three for unlimited data, calls and text, as well as monthly payments for a Samsung A8 tablet from last year. 

Mod note: email mentioned is no longer in use, and has been replaced by proofs@contact.three.co.uk

[DavidL]

For reasons unknown to themselves Three have cancelled my current contract that began in July 2024. I had £156.64 paid into my bank account from H3GDEVICEPAYMENT - having investigated this amount it appears that Three have refunded all of my device payments since my installments began in August 2024 [I have absolutely no idea why they would do this]. 

Yesterday, I received an email from MYCRS, a debt recovery company telling me that:

 "Three have asked us to contact you regarding an outstanding payment of £685.42. that is outstanding on your Device Finance plan. Our aim is to get you out of debt easily, quickly and affordably. The balance is in relation to the following: 

The balance is in relation to the following: 

Contract Start Date: 29/07/2024
Contract Status: Terminated
Device: Apple Mobile Device"

This has come absolutely out of the blue as all installments come via Direct Debit, paid on time with the last installment being on 24th April 2025.

I contacted MYCRS asking them how this had happened and this was their response:

"Regarding the debt of £685.42, it appears to be linked to your current phone contract, which you have been paying for without any missed installments".

This is a very contradictory statement to say the least. Three are yet to get back to me about this and MYCRS, who, for their part, have been very good with their communication, have put the 'debt collection' on hold.

Please get this sorted THREE!!!!!

[JonathanB]

Hi @DLC1ne,

I'm sorry to hear you're being contacted about a bill you have no awareness of. If this is a legitimately from CRS on our behalf, they usually give the billing account number as a reference, which will begin with a 9 or 1. I expect they will have included this in their messages to you.

The best approach would be to contact customer services and ask them to check that reference for a corresponding account, and they should be able clear this up.

Please let me know if this helps.

Thanks,
Jonathan

[RR_thatsall]

I have had the same issue for over six months due to a mid sold contract at three for a galaxy tablet which i was told was free due to my phone contract, it wasn’t. 
I’ve made many phone calls to three all noted as an issue.

Ive paid CRS today as I’ve had enough of it all. 
I expect a follow up from three with this which then I will decide next steps…

[DLC1ne]

Hi

Thank you for getting back to me. In the letter, text messages and email, there was no billing account number. There is a reference number beginning with 3. I also spoke with something on the live chat and they confirmed I only have one account in my name and advise to stop communications with crs.

Best regards, 

DLC1ne 

[DLC1ne]

With someone*

[sc1999]

If it is an error on 3's part bill 3 and the debt collectors 10 quid for each message you have had to process.