Cafe Nero code didn’t work

[Rhianneh]

I tried to use the £1 coffee at Nero this morning and the QR loaded but everytime I scanned it the price stayed the same. Tried it about 10 times. The man on the till said to refresh it which I did but it still wasn’t working, ended up having to pay full price. QR is in my codes and looks right but it wasn’t working. Anyone else had this issue? 

[JonathanB]

Hi @Rhianneh,

Sorry to hear about this. We're not aware of any issues with Nero redemptions at the moment, but we'll be happy to look into this. I'll send you a PM to get a little more info.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Geluk]

Posting on such trivia with so much going on in the world.

Admittedly others too see this issue as important in their lives!