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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Go Roam with my current contract

Hi, My current contract is an Advanced SIM 30GB data unlimited minutes 24M which I took out on the 26th Sept 2021 and I would like to know if I can use Go Roam up to the expiry date and beyond?Will new plans exclude Go Roam?Is Go Roam being phased ou...

My billing

I call the customer care yesterday to buy a top up of £10 to my line 07********* and I have been debi from my account, while I am yet to receive the top up on my line. I have call the customer care again and they said I sh have to chart with the char...

Best solution Three your way plan

Hi hope everyone is well,I upgraded on the 18th January 2023 samsung s22 ultra my question is will I be on the old system or the new system I get an error message E53304 when pairing my watch my billing is the 9th February 2023 thanks.

Maxwell by Regular
  • 1178 Views
  • 1 replies
  • 0 likes

Best solution Unusual My3 account on a new contract

Hi all,I have just taken a new contract with Three but the layout of the MyThree app is completely different from what I am used to.I can't find the usual sections for the Spending Caps, Roaming settings an so on. Instead there is a page with some Or...

damienp by Fledgling
  • 1816 Views
  • 3 replies
  • 0 likes

Cannot view add-ons or roaming

Since I've had an account in October moving from O2 to Three I have a problem with your systems. After logging in on any device such as mobile or PC, I cannot view add-ons or roaming information for my account on the app or website. The error is Some...

andprouk by Fledgling
  • 4381 Views
  • 7 replies
  • 1 likes

To many lies

I recently wen to Europe few days and I get charged 121 £ for go roam ,,, its absolutely disgrace,, and the service its so slow ,,, in UK,, never mind,, outside UK,, very disappointed,, I will terminate this contract soon its possible... and go back ...

Flooooo by Fledgling
  • 1040 Views
  • 1 replies
  • 1 likes

£150 Cashback Offer - December 2023 (Samsung S22)

On the 14th December 2023 I contact Three to take on an additional new device contract for a Samsung S22 256GB. When I purchased the contract there was a £150 cashback offer on the device after taking on the contract. After the first Month and 2 bill...

SWalsh by Regular
  • 2896 Views
  • 3 replies
  • 2 likes

Three credit

Worst service provider. I had a bad experience which is still not resolved.I have ported my Lebara sim to three during Black Friday sale with a fake promise made my store agent. He promised the gift card and will be activated after 45 days of purchas...

Sinju08 by Fledgling
  • 1160 Views
  • 1 replies
  • 0 likes