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Can I get back an old number?

sc
Fledgling

About 4 years ago, I had a different three PAYG sim card, and used it for 2FA.

Unfortunately, I forgot to use it regularly, and it was deactivated after a year or so. I asked customer service at the time if it could be recovered, and they said no, it would have been recycled.

I still have that sim card, I was hoping the number might be recycled again, and if so could I claim it? Is this possible or should I throw it away?

11 REPLIES 11
StephR
Employee
Employee

Hey sc, 

Unfortunately, once a certain amount of time has passed, we can't recover a cancelled account or number.

We'd recommend reaching out the company in question to update the details they hold for you, so you can make use of the authentication process again.



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sc1999
Local celebrity

The risk with a recycled number is getting calls for the previous owner.