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Conversations

PAYG BALANCE not used when activating a data pack

I have PAYG sim.I have £18 of credit but when i went to buy a data pack ,30GB auto renew for £10 ,it wanted me to pay  by card.Pay by card is the only available option there as the pay screen  shows 0 as credit,although i have £18 of credit  .Why i c...

Bill33 by Regular
  • 3319 Views
  • 9 replies
  • 0 likes

Poor customer service

Hi alltoday I phoned Three on behalf of my mother who is 73 and not tech savvy to upgrade her old phone. The whole family are with Three (6 in total) and have been customers for over 10 yrs. I had to phone as she wasn’t sure what contract she had or ...

Leah1 by Fledgling
  • 1227 Views
  • 2 replies
  • 0 likes

Howard

3 tell me they will be closing my account tonight because I haven’t used my phone for three months and haven’t used any credit. I have a monthly account with 4GB available, not a pay as you go account and I use some data every month. The on line chat...

Howardws by Fledgling
  • 1746 Views
  • 6 replies
  • 0 likes

TRADE IN SCAM

How much longer can 3 perpetrate this trade in scam? Phone sent to Ingram 10th Feb,received 11th Feb-no acknowledgement from Ingram Micro.Complaint to 3 17th Feb, 20th Feb morning told Ingram have not received phone but in the afternoon told they rec...

AC1 by Fledgling
  • 1665 Views
  • 5 replies
  • 0 likes

Cinema vouchers

It’s been 2 weeks and the cinema codes for cineworld and picturehouse haven’t appeared in Three+ Lots of ‘Fans in Stands’ and Festival stuff which I’m not interested in…anyone know the cinema codes being removed permanently, or when they might come b...

Handheld by Fledgling
  • 1048 Views
  • 1 replies
  • 0 likes

Being charged for cancelled data plan

Has anyone else placed an ordered, cancelled within 24 so the phone and SIM were not delivered to me but still been changed- despite repeated attempts to get the issue resolved?

ct by Fledgling
  • 792 Views
  • 2 replies
  • 0 likes

PayCrs

Hi I have problems about Crs massages which asking me about payment. I have paid all my bills  I don’t know why I am receiving these massages. There is reference starting with 3A. what shall I do? please help me. thanks

Masi by Fledgling
  • 1414 Views
  • 2 replies
  • 0 likes