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Three account - email address

So I had an old account which had a specific email address, I left three probably about a month or two ago.I rejoined and want to use the same email address but Three have this thing where you have to create another email address per account which is...

Top up data allowance

I wanted to top up my E-SIM data pack. Previously it was £10 per month 3GB Data, unlimited text and calls. I topped up and the calls and texts come out of my credit.How do I get this fixed.Online and the App won't let me, on the phone it keeps sensin...

mrg9999 by Fledgling
  • 515 Views
  • 1 replies
  • 0 likes

Behrouz

Hello dear friend, I am one of your good customers and I bought some sim cards and internet from you. I got a SIM card from you, but I don't need it at all. Please cancel it for me because I don't have the money to pay it every month

Akloo by Fledgling
  • 525 Views
  • 3 replies
  • 0 likes

0.0009mb roaming charges when Roaming switched off

While abroad for 2 weeks I received 3 random days worth of Roaming Service Charges (£5.83 a day). My bill shows these were each for 0.0009mb of data, but I was using a Truphone eSIM for the country I was in and had my Data Roaming switched off the wh...

KevinL by Active
  • 3823 Views
  • 19 replies
  • 0 likes

Cancel add on

How do I cancel my add on it won't let me purchase another one and there's no option to cancel my previous one 

Hogga99 by Active
  • 547 Views
  • 1 replies
  • 0 likes

Activate new plan

I purchased 10GB plan which will be expired September 2 and it’s almost out of data. After that, I have purchased new unlimited two weeks plan, but it’s not activated yet. I cannot use any data now. Please help us asap.

Old contract number

Hi, roughly 3 years ago I changed phone numbers, would it be possible to recover my old number? It is a contract number and it must not be in use because when I call it, it says this number is not recognised? 

Suspended account

My accounts have both been suspended due to late payments,I did have a payment plan with them but unfortunately lost my job,but I'm in a much better position now to pay both off but can't seem to get through to anybody who knows what they're doing ac...