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Fraud

How do I get my stolen money back from these crooks if they refuse to speak to me? 

Jobby by • Fledgling
  • 690 Views
  • 2 replies
  • 0 likes

Incorrect billing

I’ve cancelled my paramount plus subscription it still being charged for it. Not to mention the paramount plus service/my account has stopped so although I’ve completed the forms to cancel it twice I’m being charged for it after the second month of c...

TasG by • Fledgling
  • 1233 Views
  • 2 replies
  • 1 likes

Why don't I have a December bill?

I got a message on 22nd Dec saying I was at 85% of my data and another message today (29 Dec) saying I've used 100% of my data.My billing dates are around 26 of each month so my data surely should have reset? I can't have used 100% data in 2 days? I'...

Order 4***A

Hi there, On 04.12.2024 order 4***A new eSIM PAUG was confirmed.  But on 17.12.2024 i received an email that 'your order 4***A has been cancelled, you'll be refunded within 28 days'. It's unfortunate, because I was going to use this card on my new iP...

Newto3 by • Fledgling
  • 1149 Views
  • 2 replies
  • 0 likes

Concern Regarding Limited Data Add-On Options

Hi,I just wanted to check if this is an issue—my plan only has one data add-on option available now. I called customer support, and they told me that the only choice I have is the £25 unlimited data for a month.I used to have other options, so what h...

Gopi_22 by • Fledgling
  • 787 Views
  • 1 replies
  • 1 likes

Harry

How do I set up a bill cap so I don’t pay any more than my direct debit amount? I can’t find where to do this in the 3 app

HarryK by • Fledgling
  • 548 Views
  • 1 replies
  • 0 likes

Existing 11-Year Contract: SmartWatch SIM Pairing?

Hi FolksI’m on a monthly plan from 2013, which I’d like to stay on (Unlimited SIM/Data).If I go through the Apple Watch ‘Setup mobile service’ and add the  ‘SmartWatch SIM Pairing 1M’ at £7/month - will it update/change my existing long term contract...