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on 10-22-2022 08:51 AM
About 4 years ago, I had a different three PAYG sim card, and used it for 2FA.
Unfortunately, I forgot to use it regularly, and it was deactivated after a year or so. I asked customer service at the time if it could be recovered, and they said no, it would have been recycled.
I still have that sim card, I was hoping the number might be recycled again, and if so could I claim it? Is this possible or should I throw it away?
on 10-06-2023 04:56 AM
My old number
on 04-05-2023 10:26 AM - last edited on 04-06-2023 11:35 AM by JonathanB
Hi I’m mohamadou I want to get my old number is 07*********
on 10-06-2023 04:49 AM
Hi muhajir. I want my old number if it’s possible
on 10-06-2023 03:31 PM
When did you last use the number?
on 04-06-2023 11:39 AM
Hi @mo_uk19,
Please don't share personal details like mobile numbers on the Community. As the post is public you'd be sharing this with anyone that views it.
Is this a similar situation to what the original poster @sc described, do you know roughly when the number was disconnected, and was it a PAYG that hasn't been used for a long time?
Thanks,
Jonathan
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on 10-28-2023 03:49 PM
@JonathanB hey! I have a similar situation: my number was deactivated yesterday, it was used for incoming calls, but without outbound activity for the last 6 months. Customer support told me it was impossible to get back the number in any form. Do you think you can help? Thank you very much!
on 10-30-2023 01:11 PM
Hey @void,
Sorry if it's a PAYG number disconnected due to exclusively being used for inbound usage we aren't able to reconnect this.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 12-23-2023 06:02 PM
Hey Jonathan I went
on holiday about a year ago and lost my sim is it possible if I could still receive my old number?
on 12-23-2023 06:22 PM
If it was a PAYG and you have not made a call or text in 180 days then your number is lost. However, if you have lost the SIM an may have made a call or text within the last 180 days then you should be able to get a replacement SIM. Google 3 replacement SIM for details.
If it was a pay monthly and you have been paying but not using the Google 3 replacement SIM.