Cancel Old Contract During Cooling Off Upgrade

[6773dsd]

I bought a contract in January but then decided to switch providers. Thing is I missed the cooling off period so obviously I had to pay the remaining fees if I wanted to terminate my contract with 3. I spoke online with customer service and they told me the only thing I could do was to wait three months, then get an upgrade of the contract and during the cooling off period of the upgraded contract, cancel it without paying any cancellation fees.

So that's what I did three days ago, I waited a bit longer than 3 months to get upgrade the existing contract but today, when I went to cancel it I found out that the cancellation fees remain the same they were. Customer service has been a nightmare and no help at all.

Did the person I spoke with lie to me? I'm clueless at this point.

[Spud]

I agree with @MZone. Looks like you've been royally shafted by misinformation designed to close down your calls. Unless the service isn't delivering I think the best you can hope for is to get the new contract cancelled so you haven't lost three months of countdown to the minimum term.

[MZone]

Doesn’t sound right to me. When you took a contract you would have had a minimum term to serve. So by upgrading early you are just extending your existing contract otherwise everyone would be doing it. You couldn’t then just cancel the early upgrade and not be liable for the old contract. All chats are logged so I would register a complaint here.