I took out a rolling 30 day contract on 3 for 5G Home Broadband. The router arrived and I established that same day that my flat is just outside of the 5G area despite their coverage map, so I requested the account closed. A returns bag was sent and I returned the kit promptly. I used the service for about 30 minutes while I tried to establish a 5G signal somewhere in my flat, and took out the SIM card and never used it again within an hour of receiving the router.
I've just received a notice of my bill to be taken on 4th October - a pro-rata for the first month, plus October. I was clear on the phone when I cancelled, and it was agreed, that no payment would be taken for any data used since it was all for testing purposes (less than 100mb likely).
I know there's a whole 'final bill' generation to happen, and realistically the full amount should be refunded in the next bill, but I've dealt with 3 taking money they shouldn't have before and it took months to sort out, so would it be unwise to simply cancel my direct debit before the first payment is taken?
