Accounts and services - Get support for Three services

Anyone else had their account emptied by Three overnight?

On Thursday, I topped up with a 12GB add-on. I also had over £19 credit. This morning I was awoken by a text saying that there was a problem with a top-up for £0. Ringing 333 told me that I had zero balance.With no allowance and no data there was no ...

Account registration

Anyone else found that they can only register ONE account. I have three internet and one phone account and it will only let me register the phone. It tells me that my number is not recognised (not a three number) when I try to access ant of the inter...

Best solution Kim

I have just added the 3 day EU roaming pass for £5 and was wondering when does the 3 day start when i turn on data roaming? If I turn on roaming half way through a day does it start from that hour or is it 24 hours 12am to 12am?

Historical mobile phone contract documents required

Hi there, I need someone to point me in the right direction. I have an iPhone 12 pro 256GB that I took out on contract about 3 years ago. Since then, I am trying to locate the contract documents or purchase order. The mobile phone has sicne been mine...

No ESIM email, now no service.

Received an iPhone15 from Apple today.i thought id give the eSIM a go so requested to change my physcial sim from my iphone11.support have tried 4 times to send me the eSIM email but I’m not receiving. They then said it was a technical issue and coul...

NO longer have access to email

Hi, I have to reregister for the three app due do the upgrade (or whatever was done) to the app.I no longer have access to the original email address that was used when I first joined 3. What can I do?Thanks in advance

Best solution Unable to log on

I am unable to log on as the message comes I have already account exists on my email I D

Wrong name on account

I just tried to change my address on my account via the chat, only to find for some reason its not my name on the account in your systems. When I log in no other name shows but my own, only my name shows on bills, but I am now locked out of my accoun...

Overcharge on my Three Network Subscriptions

Hi Team,I have been overcharged on my three monthly subscriptions. I usually pay £24.75 monthly basis on just my single-use sim. Please, kindly remove International calls from my package.I would be glad if this can be done as soon as possible.Thank y...

SIM Card

Hello, I signed a contract with one of the tree employees for a SIM card a few days ago and even gave my previous SIM card pack number and emphasized that I want my old number, but unfortunately today, after the new SIM card was set up, I found out t...

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